Northwell Health Physician Partners Medicine at East 59th Street

Dr Cusano is a wonderful Doctor I am so glad to have found her
Nov 5th, 2023

This is a negligent and uncaring group. They don't answer their phones, which go to voicemail and are NEVER returned. Calls to a specific doctor likewise are never returned. They pawn you off on young Fellows who are rotating and not permanent. I strongly encourage patients to avoid this practice.
Jul 6th, 2023

Absolutely horrible service. Trying to get in contact with these professionals is like finding a needle in a haystack. My elderly mother has been calling multiple times a day to schedule an appointment and no one returns her calls. I dont understand how this business is still running. Looks like someone needs to be reported to the BBB.
Jun 11th, 2023

While I like my doctor very much, the office staff is completely incompetent and unhelpful. I needed to have blood work done prior to my appointment, however, because my appointment was made months in advance, they said they would send me the orders for the blood work closer to the appointment date. As the date approached I still didnt have the orders. Repeated phone calls went unreturned. Even showing up at the offices didnt work. They said they would email me the orders. But nothing arrived. If you want a practice who treats you like a human being with curtesy and respect- do NOT use Northwell Health Physician Partners Endocrinology. Update: After leaving three unreturned messages over as many days, it took showing up in person to get the orders for the bloodwork necessary for my next appointment. My doctor is leaving this practice and so will I be after this next appointment. In a city with as many doctors as New York, I have to believe I can find one who can run a competent practice. 2nd Update: after all of that ridiculous and unnecessary nonsense to get the bloodwork done before my scheduled appointment on June 30. It turns out these incompetents booked an appointment for me with my doctor who doesnt work on Fridays!! I wish there was a score less than 0.
Jun 18th, 2023

Been a patient here for a short time. It been impossible to get a response by phone with anyone from this office. I was supposed to have an appointment to evaluate my diabetes and the appointment mysteriously was not on the schedule. When I attempted to get a response by voice message no one contacted me for over three week. When I finally got in contact with someone at this office the call was dropped 3 to 4 time no one called back. When I ask to reschedule my appointment I was given a date two months from the call. My doctor is awesome except that I can never get in contact with her. Really a frustrating situation to say the least. Also getting a response for prescription is almost impossible as well. Over all you might want to avoid this place. I will have to find another endocrinologist to help me navigate my health concerns. Good luck to you if you have to go to this office for services.
May 30th, 2023