Columbia University Irving Medical Center/Herbert Irving Pavilion

Good patient services for pre op requirements. Staff very pleasant and helpful.
Jul 14th, 2022

Outstanding Lung Transplant Facility.... Professional and personal to the max, highly recommended ! VALET PARKING on site recommended, not bad pricing for NYC ( 29-41 / day v time ). A mile from the GWB.
May 13th, 2022

Clean on the outside
Apr 29th, 2022

I have been going there for 25 yrs
Apr 11th, 2022

I had the privilege of seeing an excellent Doctor that I will not name in this review because I do want want my horrible experience with the billing department to reflect poorly on the exceptional care I received from the Doctor and staff. The nightmare experience I had with billing was the complete opposite. For months I've spent hours trying to resolve a billing error it created. I spoke with numerous representatives and their supervisors that were rude, incompetent, and dismissive. My concern was passed back and forth between Millstein Hospital and Columbia Doctors billing departments each blaming the issue on the other and both refusing to help. The issue stems from a routine ct scan. I was told the procedure was not covered by insurance but I could pay $200 cash-in-advance which I did. Weeks later I was shocked to receive a bill for over $1,000. I thought saving my receipts and sending them as proof of payment would quickly resolve the issue. It did not. Billing departments on both sides said they never heard of a "cash in advance price" and had "no notes" that I had pre-paid for the procedure. I was questioned and asked "who gave you that incorrect information?" All insisted I was responsible for the $1K bill and that I needed to dispute the charge with the other side. This took dozens of phone calls, multiple emails, and hours of my time after frequently being cut off and transferred. Cyndi, Pam, Jacky, you are all rude and get an F for terrible service. Millstein Billing staff, you treat people so poorly it's incredible. To anyone seeking treatment here save your records, cross your fingers, say a prayer, and good luck navigating this maze of confusion and dysfunction.
Apr 2nd, 2022