Stickley Furniture | Mattress

Jun 16th, 2023

Jun 15th, 2023

Poor customer service and bad quality of the products . My 14K sofa starting shedding feathers from day one . Sales people are nice only until you sign the order . Just like any mom and pop furniture store selling china made brands
Mar 9th, 2023

Dec 23rd, 2022

TL;DR High quality furniture. Below average payment and checkout process Horrendous delivery, including multiple errors made. Details: On Sunday 6/5/22 purchased a floor sample bed. The representative who helped us was knowledgeable about the products but was not competent in writing up the order and collecting payment. She had to reach out to me later in the day to collect "...the full balance because its a clearance/final sale item..." despite charging my card for a deposit while I was in the store. 6/14/22 Stickley called to say delivery is ready to be scheduled but I need to pay the balance. Turns out they did not charge the full amount despite charging my credit card 2 different times on the day of purchase. Fri 6/24/22 11:18AM Stickley called & said delivery was scheduled for Sat 6/25/22 between 9AM & 1PM. Sat 6/25/22 8:41AM Delivery Co. called to say they had to reschedule delivery because they could not locate my bed. 10:00AM 6/25/22, I arrived at Stickley to find out where my bed is. I spoke with Kenny the store manager & explained what had transpired so far. 10:02AM Delivery company called and spoke with Kenny. They told him that they had to reschedule because of mechanical issues with the delivery truck. This not what they told me earlier that morning. After a few minutes talking w/ Kenny the delivery confirmed that they couldn't locate my bed. But at approx 10:10AM they located my bed. We asked if they can pick up the bed at the warehouse and deliver it to me. For 20 minutes the CSR has us on hold. At the same time Kenny reached out to his superiors at Stickley. Then the CSR said there's nothing the company can do to get me my bed Saturday. Kenny & I discuss different options and decide to reschedule delivery for a later date. Kenny & I were finishing up the details of the rescheduling and I was about to leave when at 10:54 the del. co. called and said they found a driver & truck and will deliver the bed between 4-7 the same day. Approx 3:30PM the delivery van arrives. At my front door one worker was there with the headboard and footboard which were not wrapped in any bubble wrap or protective paper. The other worker brought in the rails and a box from the van. They wanted to lean some of these pieces against walls or doors of my house while they carried up the other pieces. I told them not to do that because I did not want the bed or my walls to be scratched. We took apart my old bed & the workers set up the new bed. Immediately I noticed a white mark on the right headboard bed post that was not there when we saw the bed in the showroom. Then the workers opened the box and took out the bed support slats. As they were laying the 1st one in place, one worker realized it was too short. He said they gave him slats for a full-size bed, not a queen size bed. They were willing to take the bed back but I thought it unwise. It risked more damage to the bed by them or Stickley and based on the events that transpired so far, I was not confident the bed would not be successfully re-delivered. After waiting a few days for the warehouse to locate my bed support slats, on 6/28 Stickley sent via UPS new bed slats. They arrived Thursday, June 30. On July 1, Furniture Networks Solutions contacted me to set up the installation. The earliest date available was Wednesday July 13. Another 12 days without use of the bed we paid for. On July 13 Furniture Network Solutions arrived at my house and completed the installation of my bed. Kenny was professional & understanding. He answered my calls & emails. But the level of incompetency post purchase was something not seen by me in a long time. For a store that charges the prices they do, it is not expected or acceptable. I requested a $$$ credit and Stickley refunded approx 15% of the price as compensation for the inconveniences but it was not enough for me to ever shop there again. If you do shop there do not buy anything that needs to be delivered.
Aug 23rd, 2022