RBW Showroom

Poor quality product and even worse customer service. I have a pair of Crisp sconces in my guest bath and after just a few years, one lighting element went out. I reached out to customer support and found them to be slow to respond and required information like the original purchase order when the developer built the condo unit. Unable to supply or recommend a replacement lighting element, customer support cheerfully suggested that I buy a new pair of sconces! What a ridiculous way to support an unreliable and inferior product.
Mar 29th, 2023

Beautiful space, friendly staff, great opportunity to see lights in person.
Sep 18th, 2022

Expensive sconce died within a year, extremely difficult to reach. Ended up ordering another one for a customer from another store because I literally couldn't reach anyone. Takes 24+ hours to respond to emails, then they ask for the same information as the first email, then respond 24+ hours later needing "more information". I didn't care about getting their junk light fixture covered under warranty I just needed a replacement ASAP. Called at least 6 times throughout the day and left voicemails without getting a return call.
Nov 26th, 2020

These fixtures look so beautiful in my apartment. I love the styling and way they case the light in the room. Charlie and the rest of the team were so helpful. All around a fantastic experience!
Mar 7th, 2020

Parrerns of light 106
Apr 26th, 2019