Ace Hotel New York

So kool place
Apr 7th, 2024

Be wary of rooms with no outside windows, we weren't warned when reserving or checking in. Also watch your bill for erroneous errors as ours did.
Apr 6th, 2024

Really good hotel experience. Great style. Some details could be improved but we will consider coming back there.
Apr 6th, 2024

LOVED the Ace Hotel. I did not know what to expect, but from check-in, to the ultra-hip vibe and chill atmosphere, I was pleasantly surprised. The room was well designed, preserving it's old charm, while mixing in humor and cheeky design quirks that greet you with a smile and smirk! I LOVED the experience and will visit again. FOR sure. Nearby activities: Activities nearby were abundant, from food to shopping and sight-seeing! Walkability: The location was PERFECT, it was easy to get to surrounding attractions on foot Food & drinks: The food at the hotel was SPOT ON - Way more than what I expected. I rarely eat within the hotel, BUT after having just one meal, I think I had ALL of my meals within the hotel!
Apr 4th, 2024

IF YOU LIKE HOT WATER STAY SOMEWHERE ELSE!!!! With the many reviews talking about the lack of hot water, I assumed a hotel in this price point would have taken measures to fix this issue. But, I think the hotel knows the hot water is an issue and just tries to band-aid fix the problem by apologizing and waiving fees. The staff is nice and friendly and the location is good. But, that doesn't equate to good service or justify the cost of this hotel with many rooms with hot water issues. After the first night and first cold shower, we complained the following morning, and were told that sometimes it happens when the hotel is full, but they would waive the destination fee and send an engineer to check on our oom while we were out-Room 212. Let me say that the water on full was extremely cold, not just lukewarm but COLD!! Oddly, if you turned it down to a trickle, it became tolerable at lukewarm. However, the second morning the shower was still cold, if an engineer even came was unclear. When we complained again that evening, we were offered a new room, which we declined since we were leaving at 9 am the following morning. They again agreed to waive the destination fee and said an engineer would be sent. And engineer never came. When we checked out the next morning, they again waived the destination fee. However, I am POSITIVE that whomever is taking a shower in Room 212 is still taking a cold shower and that nothing has been done. It very much seems like a bait-and-switch type ploy since it seems to be used often if you read all the recent reviews. Given the price point of this hotel, stay somewhere else!! Anywhere else, really. Also the heat/air is not really within your control. So if it is important to you to be able to control the temperature of your room to any degree, again this hotel is not for you. No coffee pot available either. No water available, only for purchase for 9$ in the refrigerator. Also, there was a large gathering daily across the street, which lasted for hours. A Google search seems to indicate that it was a mosque of some kind and that it was during the period of Ramadan. Just something you should be aware of. We even ran out of toilet paper and had to ask for some. Moreover, the room itself was just not super user friendly, lacking in many of today's amenities. Finally, it did not appear that there was a regular doorman of any kind, if you have any safety concerns. This was our first stay at an Ace Hotel, and I cannot recommend this hotel. Certainly, there are worse places to stay in NYC, but in this price point, there are many other available options. We will not be back.
Apr 7th, 2024