Equinox Tribeca is located at 54 Murray St in New York, New York 10007. Equinox Tribeca can be contacted via phone at 212-566-6555 for pricing, hours and directions.
They have some great instructors but that's about it. Short on staff, they skip cleaning at times, fail to check sign-ups, which results in overcrowded classes that are a hazard, and don't have enough staff to properly clean the mats and floors in-between sessions, resulting in lack of equipment and cleanliness. Towels run out frequently. This place used to be amazing but somehow it's been degrading in service over the years. Hopefully it turns around some day.
Business Response on GoogleFeb 28th, 2024
We're grateful for your feedback, as it provides us with valuable insights into areas where we can improve our services. To help us better understand your concerns and address them effectively, we would love to hear more from you. Please don't hesitate to connect with us at [email protected], mentioning your review. We're committed to delivering exceptional experiences for our members, and your feedback will help us achieve that goal. Thank you for taking the time to share your thoughts with us, and we look forward to hearing from you soon.
Elizabeth E H on Google
If you are pregnant, there is very little for you. Instructors have no knowledge of how to accommodate pregnant women in their classes, and after Covid, as the quality of instructors has dropped, they have stopped asking is their anyone pregnant or injured in this class. Shameful given the demographic of TriBeCa being home to many young families and pregnant woman. Reflects badly on management and erodes wannabe premium image. Equinox will not be there for its decade long members through different life stages.
Business Response on GoogleJan 13th, 2024
We're sorry to hear that your recent club experience did not meet your expectations. We would like to make things right and address any concerns you may have. Unfortunately, we are unable to identify you through your post. To help us better understand your situation and work towards a resolution, please email us at [email protected]. Our team will be able to locate your account and reach out to you directly. Alternatively, please feel free to ask for the General Manager during your next visit to the club. We value your loyalty and want to ensure that we provide the best possible experience for all our members. Thank you for considering reaching out to us, and we look forward to hearing from you soon.
Ross Kennedy on Google
Crazy shady membership tactics. Too packed all the time. They won't stop calling to push their coaches. They add tips, without asking, for Infra services. Avoid. Not worth the money.
Business Response on GoogleFeb 6th, 2024
This does not sound right. We appreciate you bringing this matter to our attention. To ensure we fully understand the situation and can address it appropriately, we would like to investigate further. Please don't hesitate to connect with us at [email protected], and mention your review. Our team will work diligently to resolve any issues and provide you with the best possible experience. Thank you for your patience and cooperation in this matter.
Sasha Swan on Google
This location feels small, though has all the equipment (more than some other ones) and is clean. Hours till 6 pm on weekends are upsetting. Personal trainer Matt is great!
Business Response on GoogleDec 4th, 2023
We're grateful for your feedback, as it provides us with valuable insights into areas where we can improve our services. To help us better understand your concerns and address them effectively, we would love to hear more from you. Please don't hesitate to connect with us at [email protected], mentioning your review. We're committed to delivering exceptional experiences for our members, and your feedback will help us achieve that goal. Thank you for taking the time to share your thoughts with us, and we look forward to hearing from you soon.
Alex Hahn on Google
Business Response on GoogleSep 11th, 2023
We appreciate your feedback and take your concerns seriously. We understand that your experience may not have met your expectations, and we would like to investigate this matter further. Please don't hesitate to connect with us at [email protected], mentioning your review and any additional feedback you may have. Our team will work diligently to address any issues and ensure that we provide the best possible experience for all our members. Thank you for bringing this to our attention, and we look forward to resolving this matter with you as soon as possible.
129 W 41st StNew York, NY 10036( 80 Reviews )
