Line Friends New York Times Square Store

Mar 30th, 2024

Very nice store for line friends
Mar 22nd, 2024

Cute stuff, nice sales, and the friendly staff handled a system shutdown perfectly! The guy held our stuff and called me back as soon as it was up!
Mar 17th, 2024

My wife convinced me to go into this store so she could moon over all of the cute Line Friends branded merchandise. I can't say that I was as excited as she was LOL, but I did enjoy taking a break from the noise and crowds of Times Square to rest on this ginormous, soft bear ;) The staff was friendly and the store was clean, but they seemed to be low on inventory when we went- Lots of open space to stock more "stuff" with bunnies and bears on it!
Mar 17th, 2024

The employees were so rude to my sister, my mom and I. During my second trip to the store my sister and I were followed, like we were going to steal. We had no intention of stealing and had paid for all of our items. The guy behind the counter was just as rude. He offered everyone else a pretty bag but when me and my sister arrived at the resister he didnt offer us a bag until my mother pointed it out. He huffed and gave us a bag. He had also treated me like I was stupid. He told me the airpod case I picked up was for AirPods regular I told him I know and proceeded to point at the AirPods in my ear. My third and final trip to the store my mom asked one of the ladies who worked there if she could use the bathroom. The lady proceeded to look at my mom up and down speaking quite rudely and said Youre not allowed to use the bathroom because of COVID, try McDonalds I am very understanding of the pandemic and how a store may not want people to use the bathroom. However the lady had no right to be rude to us when we were respectful to her, everyone else in the store as well as the store itself. When we traveled next door to McDonalds they had given my mom the same answer, but a total 180 from the woman in the bt21 store. She was way nicer and we thanked her and left. This was unfortunate because the first time I went to the store, there were still some snobs but some employees were nice. However each time it seemed to have gotten worse. Im always nice to employees when it comes to retail, work in general. I know it's hard dealing with the public, trust me I know. But if the costumer is being nice to you, don't be snob. Also the store is way over priced, just buy your items online. Ive seen cheaper bt21 merch in K-pop stores and even then save youre money.
Mar 17th, 2024