Borderfree, Inc

Jul 3rd, 2021

I want to give Borderfree zero stars but the system does not allow it. I purchased a set of earrings and necklace set for my mother's 75th birthday. The package came with the earring missing. I emailed Borderfree several times and each time they promised that they will send out a replacement. After more than one month, I called to speak to someone and I was eventually told that they do not have the earrings and will refund me the full amount. However, they asked me to return the necklace before they can issue the refund. I explained that my mother lives in another country and she will have to package and pay to mail it back to me in order for me to return it. I ended up calling Macy's directly and they were able to help me. This was my first and last purchase using this company.
Apr 20th, 2021

Apr 13th, 2021

Placed an order Saks website 2 weeks ago. Got an email from Borderfree 4 days later saying that the item has been shipped and will be in their international hub in a few days. Its been 10 days since the email still no update and item is not at the Borderfrees international hub. I would have felt more sympathetic if shipping was free but it wasnt. Not shopping at Saks and definitely not using borderfree anymore.
Jan 19th, 2021

Still dealing with uncertainity about my order placed 27 days ago. No response from Borderfree.
Oct 31st, 2020