Duane Reade

Honestly the worst location to go to. The stores isle signs are off or dont have the label on the sign above the isle that tell you what it offers. THEY DONT ANSWER THE RINGERS!!! If youre looking to get a coffee or something where all the beverages are, make sure you have an employee walk over with you so you dont waste 10 minutes like I did.
Dec 11th, 2022

They are not open 24 hours. They tell you during the day that they're open 24\7 but are not. This has happened dozens of times and Google keeps up the fake hours. They just turned me away at 1240am but wouldn't say why they were closed.
Dec 3rd, 2022

Convenient place, but they arent open 24/7 by any stretch. When I went tonight at 10:45 p.m., a worker at the door just shook his head no, that they were closed. It wouldnt be such a problem, but this place of business had confirmed to Google four weeks ago that they were open 24/7 again. They are right next to where I always stay in New York, so it would be nice for them to be open predictable hours.
Dec 1st, 2022

Accepted a same day delivery order, and then abruptly cancelled via email. No explanation given.
Nov 16th, 2022

This Duane Reade has gone way down hill in the last year. The pharmacy is never timely (People regularly spend hours on line to find out their prescriptions aren't ready), and the pharmacy has now cut hours despite increased demand, pharmacists are rude to elderly customers who request help with vaccine appointment setup (directing them online instead of facilitating them). Tonight was the last straw, the pharmacist was present at 5:05 pm (finishing up with another customer, that after the pharmacist left, it turned out she had given the customer the wrong prescription). The pharmacy hours online state they are open until 6:00 pm on Sundays. But now it closes based on a posted sign at 5:00 pm, this is a new change but instead of extend a courtesy to a customer and simply pull the antibiotic my infant needed the pharmacist rushed to 'clock out'... How sick does a pharmacist need to be to have so little courtesy or care for the needs of a sick baby? Just last week I spent hours, in the middle of the work day, patiently waiting for this same pharmacy to pull a prescription they should have had ready and/or been able to fill in 10-15 minutes, and now this in return?! No thank you, find somewhere else to send your business.
Nov 19th, 2022