Ursula Serluca CPA LLC

If it were possible to rate 0 stars, that would be better. This accountant is incredibly rude, judgmental and virtually unavailable for any questions throughout the tax year. Over 6 months of requests to speak about implications of changes in financial circumstance to be prepared for any liabilities before time to file the tax returns are always and completely ignored; regardless of offering to pay an additional fee, and despite having been a customer for 3 tax seasons. Then had the audacity to become enraged and extremely nasty after being calmly and reasonably questioned why an exorbitant liability was owed for that tax year. Perhaps interactions with corporate / business accounts are smoother sailing (perhaps in correlation to whatever those clients are charged), but for 2.5 years this accountant demonstrated zero patience, along with an inappropriately judgmental, rude and gruff tone regardless if it was the first interaction or 10th interaction. Then, to top that all off a ridiculously exorbitant fee was charged (in excess of $900) for a single, individual tax return with no dependents and virtually no assets. If you're incredibly wealthy and never question anything regarding your own finances, then perhaps this is the accountant is for you.
Feb 16th, 2024

TERRIBLE CUSTOMER SERVICE!! I called to inquire about a CPA letter which an account should know what that is! Ursula Serluca blankly told me we don't do those in a bothered tune, although that is her job. No help what's so ever.
Jun 29th, 2017