The Biltmore

Absolutely horrible management, its the third time this year that, without notice, there is no hot water again. There are only 2 elevators in service at any given time because the other two are reserved for moving packages up to the package room (located on the 6th floor) in the most inefficient way possible. Oh, did I mention that the package room closes at 7PM on the weekdays and 3PM on the weekends? First ever apartment Ive been to where you pay 4.5K for a studio and the package room HAS HOURS. Half the units are designed improperly with a window slanted upwards next to the shower which accumulates mold regularly that you get to clean every week! Would not recommend living here unless youre prepare to work through all the inadequacies of management that you will inevitably face.
Jul 1st, 2023

This is by far the worst building and the worst management I have ever had to deal with. I moved in in October 2022. A few days later I realized that the insulation of the windows is horrible dating back probably to when they first built it. You can hear everything from the street. It is as if you are sleeping in the street. You will feel the wind, the cold regardless if your heater is on 24h/7. I let them know 2 days after I moved that this is not working. I ended up having to pay $23,000 + the security deposit to get out of it. I lived in the ritz plaza before which is on 48th instead of 47th, a lower floor and never heard the outside noise. Keep your money and go somewhere else
Jun 14th, 2023

Moving is *always* an awful challenge but the amazing team that manage The Biltmore really made the process smooth and it's just really refreshing to be amongst some of the best in this challenging world! I love the front of house staff too- always pleasant, helpful and accommodating. And of course the back of house crew needs a well deserved shout out too! The building is always clean, air scents that smell amazing, great music playing in the public spaces, etc. I really love the vibe here. + All my service requests have exceeded my expectations with timeliness and quick resolutions to regular random everyday home repair issues (toilet running, dishwasher not draining, etc.) Overall I am having the BEST experience so far!! Thank you so much for being my new home! xx
Jun 3rd, 2023

Terrible management, long elevator waits, poor communicationby far the worst building Ive ever lived in in NYC (I lived here for 2 miserable years). Avoid at all costs!
May 18th, 2023

I've been living in this apartment for a year now, and I have to say that the management team has been nothing but friendly and helpful throughout my stay. From move-in day to the present, they have always been responsive to any questions or concerns that I've had. Recently, I had to move some furniture into my apartment, and I was worried about the process being difficult or inconvenient. However, the management team made it a breeze! They were quick to communicate with me about the move, and they made sure everything went smoothly on the day of. Overall, I would highly recommend this apartment complex to anyone looking for a comfortable and convenient place to call home. The management team truly goes above and beyond to make sure their residents are happy and satisfied.
Apr 7th, 2023