Hotel NoMa, Trademark Collection by Wyndham

Apr 11th, 2024

not a very impressive establishment. no bell boy, neither enough staff to deliver toiletries. the kitchen food also not impressed. had to ask for almost everything. the hotel receptionist told me that this is not a quality hotel to expect that kind of service. the night rate was $150/day. Rooms: theyve black color carpets.
Apr 11th, 2024

Check in was pretty easy & they give you a coupon for a free app). The hotel is centrally located in the heart of New Rochelle with many food places within walking distance & free parking . I recently stayed here on the 5 th floor. & had some problems. My daughter would go to work & I would be in the room. Watching tv when I heard a noise , ( the sign was out & I also told them at the front desk no housekeeping) it was the maid who let herself in ( this happened 3 times ) I know that this is not a normal policy , and I was not pleased. This is invasion of privacy & not appreciated by me. I left my number for the housekeeping manager to call me but she never did, instead she emailed me & gave 1500 Wyndham points , I think I deserved more that for the inconvenience. It's a bit pricey & would not recommend it.
Apr 5th, 2024

Attended event. Clean, comfortable room. Used no other services at the hotel.
Mar 23rd, 2024

Hotel NoMa was our hotel for our wedding, and it was an absolutely horrendous experience. We got ready here in the morning and had a large block of rooms (40+) for our wedding guests. Here were all of the main issues: Communication was bad; they completely changed the hotel ownership from the Radisson New Rochelle to Hotel NoMa and didn't communicate at all, causing me and my guests to panic when the hotel we booked didn't appear to exist anymore. Extremely unaccommodating -- simple requests like getting an extra table in my bridal suite for getting ready were so complicated. Wake up calls were missed for some of my guests. They wanted to raise the nightly rate as I added MORE rooms to my hotel block. They would not comp the parking expense for us (the Residence Inn around the block was willing to give free parking). I arranged ahead of time for breakfast to be delivered to the bridal suite and cleaned up at specific times the morning of the wedding. The food arrived 20 mins late, which makes a big difference when running on a tight schedule. I (the bride) didn't get to eat breakfast before getting my hair and makeup done because of this. After that, they did not come to clean up the food even after we called to remind them. My bridesmaids and I had to frantically move everything to the hallway and corners of the room to clean up so that we could take photos and get dressed. The food sat in the room all day and was still there when we came back after the wedding. Before the wedding, the hotel informed us that the restaurant/bar would be open until 2am, so we could go there after the wedding. When we tried to go, the bouncers rudely would not let me and my guests into the restaurant because of a dress code. We argued with them and they refused, while the bar was literally empty. We decided to take some drinks up to the bridal suite to hang out instead, and the staff threatened to call the police on us for noise. It is absolutely disgusting that this is how Hotel NoMa treats a couple and their guests on their wedding day. We brought in so much business to the hotel and they could not care less. If you are booking a New Rochelle wedding, I recommend blocking at the Residence Inn or any other hotel. Thanks Hotel NoMa for adding nothing but stress to my wedding day!
Mar 29th, 2024