Hanover Community Bank

I have questions about my loan , I went to bank, and they told me I have to email to loan officer . Because they never answer phone call. So I email to loan officer . half year pass already they are still not get back to me . I email them many times. I really dont understand why you cant answer my question about my loan on the phone like other bank .
Sep 16th, 2023

I called loan office yesterday. The lady who picked up the phone , she needs change her attitude. Be respectful.
Aug 31st, 2023

I had a loan from this bank and I am truly happy to say NO MORE! One of the worst banks to deal with, but the end was actually good with Philip. He was helpful and answered my emails very quickly. Over the span of 7 years it was like pulling hair. Recently, I just called and a lady picked up. Im good with understanding accents but for some reason, it was hard for me to understand her. So I asked her repeat something three times. I hate doing that but I needed it correctly. Before the third time she answered, she let a huge, I mean a monstrous SIGH. I think China couldve heard the sighing from this girl. I was mortified. And she works in customer service? Wow. Thanks for the last 7 years with the really high rate. Hope things get better with this bank.
Dec 6th, 2022

I called to ask if the loan department help me send my statement to email adrees . but she act like she doing favor me lack of professional
May 24th, 2022

Mar 6th, 2022