The Alder
-
750 Resorts World Dr
Monticello, NY 12701 - 833-586-9378
Chamber Rating
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Jennifer Mason
We were booked at the big hotel at the casino, but pushed to the Adler. I was disappointed about this as we were there with another couple. In the morning I went to the bathroom and I was going to wash my face. I noticed there was only one washcloth. I wet the washcloth started washing my face. I had taken my glasses off, so I couldnt see very well. I pulled the washcloth away from my face and noticed there was a stain on the washcloth. I put my glasses on and, the stain appeared to be feces! As we were checking out, I told the front desk person what had happened she wrote it Down but I have not received a phone call. As a matter fact, they still have $100 pending on my credit card!
Feb 18th, 2024 -
Frankie Ruggiero
Feb 12th, 2024 -
Paul Covais
Great place to go a have a great time. Lots to do and lots of fun.
Dec 2nd, 2023 -
John Brewer
Nearby activities: In season get discount rate at New Renovated Golf Course. The Monster! Unbelievably Beautiful
Oct 14th, 2023 -
Mike Romano
This place is so cool! The lobby bar and the Mexican restaurant really came in clutch. The pool/fooseball and other games inside and out were a really nice touch. This hotel is beautiful. There was a DJ playing in the lobby which was fun to walk in to. After waiting for our room for a bit, we were surprised to find a giant blower fan & mildew smell in the room. We called the front desk, and they apologized and moved our room immediately. The 2nd room was great. The TV was glitching so bad, which was really annoying, but we walked over to the casino and entertained ourselves there. Maybe that was their tactic? (Kidding) we didn't come for the casino, but it was pretty cool . Would definitely recommend it to anyone visiting the area. The room was super clean and updated as well . The beds are ridiculously comfortable .
Sep 28th, 2023
Contact Info
- 833-586-9378
Questions & Answers
Q What is the phone number for The Alder?
A The phone number for The Alder is: 833-586-9378.
Q Where is The Alder located?
A The Alder is located at 750 Resorts World Dr, Monticello, NY 12701
Q What is the internet address for The Alder?
A The website (URL) for The Alder is: https://rwcatskills.com/hotel/the-alder/
Q How is The Alder rated?
A The Alder has a 3.5 Star Rating from 23 reviewers.
Ratings and Reviews
The Alder
Overall Rating
Overall Rating
( 23 Reviews )Jennifer Mason on Google
We were booked at the big hotel at the casino, but pushed to the Adler. I was disappointed about this as we were there with another couple.
In the morning I went to the bathroom and I was going to wash my face. I noticed there was only one washcloth. I wet the washcloth started washing my face. I had taken my glasses off, so I couldnt see very well. I pulled the washcloth away from my face and noticed there was a stain on the washcloth. I put my glasses on and, the stain appeared to be feces!
As we were checking out, I told the front desk person what had happened she wrote it Down but I have not received a phone call. As a matter fact, they still have $100 pending on my credit card!
As for the note left with our staff, it referred to the issue with having your room reservation moved to The Alder. We do apologize for this inconvenience. We want to remind you that comp rooms are first come first served, and this was a stay on a sold-out/holiday weekend. We understand your frustrations, and we hear you. We hope that you will give us another chance in the future, and again we have relayed this information to our team. If you still have not received the pending $100, please contact us at [email protected] with your contact information so we can look into this for you.
Frankie Ruggiero on Google
Paul Covais on Google
Great place to go a have a great time. Lots to do and lots of fun.
John Brewer on Google
Nearby activities: In season get discount rate at New Renovated Golf Course. The Monster! Unbelievably Beautiful
Mike Romano on Google
This place is so cool!
The lobby bar and the Mexican restaurant really came in clutch. The pool/fooseball and other games inside and out were a really nice touch. This hotel is beautiful. There was a DJ playing in the lobby which was fun to walk in to. After waiting for our room for a bit, we were surprised to find a giant blower fan & mildew smell in the room. We called the front desk, and they apologized and moved our room immediately. The 2nd room was great. The TV was glitching so bad, which was really annoying, but we walked over to the casino and entertained ourselves there. Maybe that was their tactic? (Kidding) we didn't come for the casino, but it was pretty cool .
Would definitely recommend it to anyone visiting the area. The room was super clean and updated as well . The beds are ridiculously comfortable .
Overall Rating
Overall Rating
( 23 Reviews )Write a Review
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