Brinkmann's

I am normally not a negative review type of person but I am so bothered by the way the employee named Greg spoke to me when returning a Snow Blower that I owned for 2 weeks and would not stay running. Upon meeting the employee Greg for the first time to deal with this issue, Greg seemed very bothered that he had to turn off his music in his ear to help a customer. Greg first asked if I used the machine at all and I said yes, it ran for 10 minutes. Greg responded by saying "Okay so its a used machine, take it to sayville for repair" I explained that I was not interested in going through the hoops for repairing a machine owned for two weeks and that I was there to return and either purchase the same model or a better model Greg walked away and another person said to return the item to the cashier up front. When I went to get the machine, Greg was back out front and saw that the lever arm for the speed adjustment was not connected. Greg then accused me of hitting something and breaking the machine. I explained to greg that this lever arm came off on my way home from purchase and I was going to rig it back up, I also explained that if the Front of the machine is in perfect condition with no dents scrapes or anything wrong with it, how would I hit something and bend a lever arm that's behind the machine under the handles that you push. Gregs responded by putting his hand up towards me saying "Whatever, Sure thing Guy". I then started to explain to Greg that his attitude is unacceptable especially considering I am a very frequent customer who buys most of my material for my business here and that I was there to get another machine. Greg continued his attitude and walked away shaking his head at me. The manager of the store returned the machine. When I left, I was out front looking at more machines because I wanted to buy another one but decided that based on Gregs extremely poor customer service and attitude towards me, that I would take my business to Costellos down the street in Rocky Point and purchased another Snow Blower from them. I am extremely disappointed and still bothered by this experience 24 hours after it happened. The actions and behavior of this employee named Greg is totally unacceptable. I have shopped here for many years because I believe in keeping the money in the local businesses instead of big box retail. True Value lost a great customer yesterday, I am now moving all of my business down the street to Costellos ACE Hardware.
Feb 26th, 2024

Doesnt get any better than Brinkmanns. Everyone has always been friendly and helpful. These things you dont keep at a big box store.
Jan 9th, 2024

Dec 26th, 2023

Great service, have what I need, and fair prices ( not great, but fair ).
Dec 19th, 2023

Employees are always helpful. Today I had excellent help from Jonathon. You always seem to have what I need.
Dec 19th, 2023