Bruegger's Bagels

Mar 14th, 2024

They did away with tables during covid and never brought them back. Why? It's not like they offer table service. Why not just let people sit and eat their bagel if they wish? The decision makers at this company don't care about customers like they used to.
Feb 22nd, 2024

Bruegger's used to be out go to for bagels in Manlius. In my opinion, the store is woefully understaffed. I stood in line for a simple bagel and coffee for 20 minutes last week. I would love to see Bruegger's invest in the Manlius store to provide better service, quality of service and product received and updating the store.
Jan 19th, 2024

Overall, Bruegger's is better than Dunkin when it comes to bagels and sandwiches. The bagels are made fresh on site and there's a much larger selection of bagels, cream cheeses and sandwich ingredients. Pro tip: always order on the app. The app includes a free coffee with every order. Otherwise, the menu is overpriced. My main gripe, however, is that nearly 4 years since COVID, they still pour all the coffee behind the counter instead of allowing you to pour your own. This is the only Bruegger's in the area still doing this. When you order coffee, they provide a baggie with 3 tiny thimbles of cream, 3 packets of sugar and a wooden stirrer stick. They don't seem to realize this is a waste of their own money and creating needless waste - I don't take sugar in my coffee. And I typically like more cream than they give, so I still have to add my own at home, so it costs me more money. If I could pour my own, as was the case pre-pandemic, I'd pour the cream first (and as much as I wanted, not just 3 tiny thimbles) so I wouldn't need a stirrer. They also used to have more flavors of coffee, like French toast or vanilla. Now it's just regular, dark, and hazelnut. The Bruegger's on Erie Blvd reverted to letting people pour their own coffee 2 years ago, no reason for Manlius to keep holding out. I've said this on countless customer surveys they've emailed me and no response so I'm guessing this review won't change anything either but I'd go to this Bruegger's more often if they'd let customers get their own coffees again like they did in the past.
Dec 25th, 2023

The woman preparing the bagels was miserable. I had my twin 4 year olds and they wanted to pick their own bagels. I had to lift them above the level of the counter so they could choose. She loooked up and said, Move down to the counter to order. I responded with Ok, they just like to pick out their own first. She then said, There is a list at the counter. I had to remind her my 4 year olds dont read and like to visibly see what theyre choosing. She was rude the whole while preparing our bagels. She did however add a pleasantry when dispensing our order, though it sounded sarcastic, I tried to give her the benefit of the doubt. The other workers were fine. Overall, it left us with a poor experience. If shes having a bad day, I hope it gets better.
Dec 13th, 2023