The Terrace Club

Celebrating a graduation with family and had a reservation for a party of 10. We arrived timely and found the restaurant bursting at the seams. Had to wait for our table. Once seated we had to wait 20 minutes for menus. The hostess brought them to us one at a time as they were collected from other tables. The only timely event of the night was the taking of our order. Then it was 60 minutes for appetizers. There was one delivery of popcorn to hold us the 60 minutes. Entrees started to trickle out one at a time almost 2 hours after we were seated. Diners 1-5 were half finished with their meal when 6,7,8 and finally 9 got their meals. One in the party still had not gotten their entree when the rest of the table had completely finished. The breaking point of the night was when the missing pork chop entree that our 10th diner had ordered came out of the kitchen and was delivered to another table! After complaining to the wait staff we asked to speak to a manager. She came armed with excuses. So unprofessional. At that point there was no excuse in the world for the service that we received. Our final meal finally came out of the kitchen and 1-9 sat and stared while poor 10 ate. We were never offered coffee or dessert. They just wanted us out the door. Minimal adjustment was made to our bill. The pork chop was deducted and a vegetable we never received. At the last minute they extended a small gift card for our trouble. It was a family celebration that will be remembered as a disaster.
Jul 6th, 2013

We had an awful experience at the Terrace Club. They served my daughter salad with a fly on the plate. She found it really disgusting, so they brought her a new plate of salad, and that too had a small fly tucked in one of the lettuce leaves. After that, she basically abandoned the salad, and it pretty much disgusted her for the entire meal. The waitress actually *lied* to us when we were ordering. She said that the salad was part of the meal, but there was actually an extra charge for the salads. They took off the charge for the salad because of the terrible experience of not one but *two* plates of salad with flies in them, but that was the only adjustment they made. The restaurant location is nice (with a view of the water), but that is the only positive aspect of the restaurant. If you like eating flies, by all means, go to the Terrace Club. If you want a decent restaurant that cares about its customers, then avoid the Terrace Club at all costs.
Apr 23rd, 2013

Mar 12th, 2011