Mount Sinai Family Health Associates

The service here has been so improved. Waiting time is much shorter, staff is always friendly and respectful. I'm very pleased w/Dr. Yangdhar and all other Dr's here and staff
Dec 7th, 2023

Dr. Vanegas is okay, he listens. But the waiting time too long w/ appointment (2 hours ), just to see the doctor 15 minutes . The physical exa was done May 2023 & saw again the dr on July 2023. Now a need a paperwork to be complete. The receptionist is telling to see the doctor again. So copayment again just to see the doctor to complete the paperwork. My believes is that u just leave the paperwork to be complete and later you comer to pick up.
Jul 19th, 2023

Worst customer service there is. Waiting time on appointments can reach the three hours wait. And forget it about trying to get anyone in the phone. IMPOSSIBLE. Not even my pharmacy can do it. When requested in the past, my pharmacists has refused me refills because this clinic never answers the phones nor returns requests in a timely manner. front desk staff is rude and work in a mechanical way.
Apr 29th, 2023

Worst customer service at the front desk I will never go back here unless they get a new staff
Nov 21st, 2022

had an appointment but the security guard would not let me and my husband in i explained that i had open heat surgery and i get bizzy spell he said no only me no exceptions so we left i went back two day spoke to debra jeanpierre very kind understanding and respectful your security guard can learn form debra about compassion and hear patients out not very smart or polite
Sep 19th, 2022