Romanza Jewelry

Honestly I never write reviews, but this place really left a mark on me. The workers are very genuine and were able to help me make the perfect purchase for my daughter. The prices were very reasonable as compared to the other places. 10/10 recommend.
Apr 5th, 2023

I would not buy anything from Romanza Jewelry. They are scammers. I purchased a ring with a heart gem in it for $200 and within two hours of wearing the ring, the gem fell out of the clasp. They refused to give me a refund and told me they would fix it. I picked the fixed ring up days later and it was a size smaller (they most likely used a new ring and didn't size it correctly). I went back again to ask for a refund. The owner refused and was very unprofessional and dismissive. He turned around in the middle of our conversation and started to make the ring bigger when I did not ask him to do so. I left very fed up, and then I realized that they had not given me back my receipt. The next day I went back again, and they gave me a hard time about making up a new receipt. A couple days later, the heart gem had become very noticeably crooked. When I brought it back for the last and final time to get it fixed, the owner was irate when he saw me. He was always very rude to me, but this time he was actually yelling at me. He was telling me that there was nothing wrong with the ring (mind you, he didn't even look at it). He sent the ring to another jeweler within Unique to have it fixed. They tried to keep the receipt once again and only gave it back to me after I was persistent about it. This is the first time I've ever been driven to write a negative review about a business, but I'm hoping that if somebody sees this it can save them the time, money and stress that I went through. I am telling my friends, family and people I know who shop at the Unique jewelry exchange not to buy anything from this jeweler.
Sep 9th, 2023

Horrible, unethical experience. God awful, unprofessional woman quoted me $1,100 for a ring. Then she realized she wanted more for it, so she consulted with TWO of the nearby booths at the exchange, which furthered the lack of professionalism. They told her to charge at least $2,500, probably because they were jealous she was about to make a sale. So thats the price she came back to me with. WHO IN THIS BUSINESS DOES THAT? You arent smart enough to price your own stuff? Im happy they lost my business, they will NEVER sell that piece, and I can only hope they will lose ALL their business and NEVER sell anything again. Happy stinking holidays to you at Romanza!
Aug 16th, 2022

Could not even do a simple stone tighten
Mar 28th, 2022

Always have a great experience here. Needed a custom curved wedding band to go with my engagement ring, and we found the perfect ring here. We even asked if they could custom design it to have sapphires added in with the diamonds and they had no problem at all doing that. I also took my mom's wedding band here to be resized, and my engagement ring to be cleaned and dipped in rhodium. You cannot beat their great prices and wonderful customer service.
Aug 28th, 2021