LOFT Outlet
-
1415 State Route 9
Lake George, New York 12845 - (518) 798-2052
- Website
Hours
Chamber Rating
-
Alex Sherman
Mar 29th, 2024 -
alexandra paul
Jul 24th, 2023 -
Ellen Rinaldi
So much fun, great deals too.
Jun 26th, 2023 -
Brittney D
Mar 30th, 2023 -
Cynthia Petersen
I shopped at the Loft Outlet in Lake George during a trip there. I purchased some tops / blouse that I loved. After I wore one of the tops, I washed it according to the care directions. However, when I went to wear the top again, I found that it shrunk and no longer fit. I was very upset since I only wore it once and really loved the top. I tried to call Loft customer service, but they don't service "outlet" stores, so they gave me another number. When I called that number, it was the outlet located in Texas and they could not help me and gave me the Outlet Customer Service telephone number. When I called that number, I explained my problem and the woman hung up on me. Finally thought to try the Lake George outlet where I bought the top. When I was shopping there ALL of the staff were very friendly and helpful. The associate even pointed out to me that one top was regular and one top was a petite. He wanted to be sure I was purchasing the correct sizes. That has never happened before and I mentioned that to him and thanked him for being so attentive. It was a real pleasure to shop in that store!! So when I called the Lake George Outlet directly, an associate (I'm so sorry I did not get your name, but he is one of the managers) was beyond helpful! He apologized for the run around that I was getting and gave me the telephone number of the District Manager, Jeffrey Ponzo. I called Mr. Ponzo and he was also apologetic for customer service hanging up on me. He asked me about the top and said they would be happy to exchange it. I explained that I live 4 hours away and that I had gone shopping there on a trip. He said that he was on his way to a Maryland store and asked me to send a picture of the shirt and the tag to his personal cell phone. He said that he would replace the top for me if they still had it in stock. Mr. Ponzo went way above and beyond to help me replace the top. He was extremely professional and extremely helpful! He texted me the very next day to tell me that he found the shirt and was sending me the replacement top so keep an eye out for the delivery. I received the top 2 days later. I texted him to thank him again for all of his help and to ask where to send the damaged shirt. He told me that I could keep the top and donate it. So not only did he help me, he also helped another person that will get to get a beautiful shirt since I am going to donate it. The Lake George outlet staff and Mr. Ponzo provided excellent customer service, they were very helpful and knowledgeable. I really appreciate all of the staff at the store and also Mr. Ponzo for all of his assistance in helping me. I can't thank you enough!!! Thank you!!
Aug 1st, 2023
About
LOFT Outlet
LOFT Outlet is all about effortless, undeniably feminine style. Our clothing is modern and casual, featuring tops, sweaters, dresses, pants, jeans, accessories, petites, and more. At LOFT Outlet, we create clothing that works everywhere in a woman’s life – at home, at work, on the weekend and beyond. Carefully crafted, undeniably feminine and ultra-wearable pieces that are about the vibe as much as they are about details. Welcome to LOFT Outlet.
Questions & Answers
Q What is the phone number for LOFT Outlet?
A The phone number for LOFT Outlet is: (518) 798-2052.
Q Where is LOFT Outlet located?
A LOFT Outlet is located at 1415 State Route 9, Lake George, New York 12845
Q What is the internet address for LOFT Outlet?
A The website (URL) for LOFT Outlet is: https://www.loft.com/store/outlet/ny/lake-george/1415-state-route-9?y_source=1_MjE1MjQzMC01NDUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
Q How big is LOFT Outlet?
A LOFT Outlet employs approximately 20+ people.
Q What days are LOFT Outlet open?
A LOFT Outlet is open:
Friday: 10:00 AM - 6:00 PM
Saturday: 10:00 AM - 6:00 PM
Sunday: 10:00 AM - 6:00 PM
Monday: 10:00 AM - 6:00 PM
Tuesday: 10:00 AM - 6:00 PM
Wednesday: 10:00 AM - 6:00 PM
Thursday: 10:00 AM - 6:00 PM
Q How is LOFT Outlet rated?
A LOFT Outlet has a 4.5 Star Rating from 42 reviewers.
Hours
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Ratings and Reviews
LOFT Outlet
Overall Rating
Overall Rating
( 42 Reviews )Alex Sherman on Google
alexandra paul on Google
Ellen Rinaldi on Google
So much fun, great deals too.
Brittney D on Google
Cynthia Petersen on Google
I shopped at the Loft Outlet in Lake George during a trip there. I purchased some tops / blouse that I loved. After I wore one of the tops, I washed it according to the care directions. However, when I went to wear the top again, I found that it shrunk and no longer fit. I was very upset since I only wore it once and really loved the top. I tried to call Loft customer service, but they don't service "outlet" stores, so they gave me another number. When I called that number, it was the outlet located in Texas and they could not help me and gave me the Outlet Customer Service telephone number. When I called that number, I explained my problem and the woman hung up on me. Finally thought to try the Lake George outlet where I bought the top. When I was shopping there ALL of the staff were very friendly and helpful. The associate even pointed out to me that one top was regular and one top was a petite. He wanted to be sure I was purchasing the correct sizes. That has never happened before and I mentioned that to him and thanked him for being so attentive. It was a real pleasure to shop in that store!! So when I called the Lake George Outlet directly, an associate (I'm so sorry I did not get your name, but he is one of the managers) was beyond helpful! He apologized for the run around that I was getting and gave me the telephone number of the District Manager, Jeffrey Ponzo. I called Mr. Ponzo and he was also apologetic for customer service hanging up on me. He asked me about the top and said they would be happy to exchange it. I explained that I live 4 hours away and that I had gone shopping there on a trip. He said that he was on his way to a Maryland store and asked me to send a picture of the shirt and the tag to his personal cell phone. He said that he would replace the top for me if they still had it in stock. Mr. Ponzo went way above and beyond to help me replace the top. He was extremely professional and extremely helpful! He texted me the very next day to tell me that he found the shirt and was sending me the replacement top so keep an eye out for the delivery. I received the top 2 days later. I texted him to thank him again for all of his help and to ask where to send the damaged shirt. He told me that I could keep the top and donate it. So not only did he help me, he also helped another person that will get to get a beautiful shirt since I am going to donate it. The Lake George outlet staff and Mr. Ponzo provided excellent customer service, they were very helpful and knowledgeable. I really appreciate all of the staff at the store and also Mr. Ponzo for all of his assistance in helping me. I can't thank you enough!!! Thank you!!
Overall Rating
Overall Rating
( 42 Reviews )Write a Review
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