City Parking

I wish there was a way to give 0 star as this establishment is undeserving of any stars! The customer service is horrendous to say the least and its unfair to be paying such high rates only to be met with unpleasant customer service.
Mar 17th, 2024

The customer service here is so bad and they really need new people. It always something when I come here.
Mar 16th, 2024

This parking garage have some really nice employees and then there is one older grey hair light skin man whos spoiling it for everyone else. Today I was on the phone with my wife when this older grey hair gentleman was hurrying her to get out the car and he started shouting at her while my 4 year old son was in the back seat. God knows why I wasnt there in the car at the time this was taking place because people would have been reading about the outcome on social media. I will call the corporate office tomorrow and report this matter and see what happens. This employee is a disgrace and should not be working in no capacity where hes interacting with customers.
Mar 14th, 2024

This has to be by far the worst parking experience in my entire life!!!!!! I pay a monthly fee for my car, over the last 2 years my car has been crashed into by valet drivers infront of my face. Dents & scratches appear. I filed several claims its to no avail. Dont get me started on the customer service!!!!!! There is one particular valet driver that is very rude!!! Today 03/19/2024 I pulled into the garage at 5:50pm there was only one car in line no one was behind me. The valet driver came & proceeded to open my door escorting me out of my car although he saw I was packing up my stuff in my handbag. I also have a child in a car seat in the back. I said to him give me a second he proceeded to yell he has cars in front waiting u need to hurry up! I asked him to please give me a moment and again he proceeded to yell at me. I then got out of my car and began telling him to stop being rude, as I was barely in the garage for no more than 2 mins. He kept continued exchanging very rude remarks about him having other cars to take care of and me taking too long. This is not the first incident I have had in this garage. Whenever I complain to the manager he does nothing. Women are not respected & to think I had my toddler with me & had to deal with this is unbelievable!!!!!
Mar 13th, 2024

Ive been a loyal customer since this parking lot first opened. And today 1/30/2024 EDISON (Supervisor) made me feel very uncomfortable at 11 oclock at night. I am a monthly parking customer and I park my car here which is not even close to my house. Being that the area isnt the safest I take a Uber home after leaving my car because its extremely dark. It was 28 degrees outside and I decided to wait in my car that I pay for until my Uber came. Edison took it upon hisself to yell and tell me to Get out the car, and that he doesnt care that Im waiting for my Uber. He then proceeded to say so what go & come back then. I then said to him is this how you speak to your loyal customers, that are enrolled into monthly parking ? Edison is very inconsiderate and I hope that he doesnt have any kids, because I would hate for someone to talk to his daughter the way he did me. I understand that this is a business, but be considerate knowing that I am a young black female just trying to get home safely. There's plenty of times I come there and I have to wait 20 mins to receive my car after sending a text an 1hr or 2 prior. I will call corporate about this matter & whoever his manager is because that his no way you talk to any individual, and I hope hes being truthful about his name because Im sure that facility has cameras. I will make sure corporate and managers know about this matter. I AM VERY DISAPPOINTED WITH THIS PLACE & WITH HIS ATTITUDE THEY WILL LOOSE ALOT OF BUSINESS.
Feb 7th, 2024