Payless Car Rental

If renting from JFK you have to use the AVIS desk and they only focus of helping Avis Peferred and it doesn't matter if you are preferred if you are renting from Payless. The agents are terrible and rude, worst I have ever seen. The agent Tiffany was so rude and unhelpful. Wait time to pick up rental was 3 hours due to them only focusing on preferred. Very unpleasant experience. Car was fine once able to get.
Jun 26th, 2023

JFK Airport Payless Rental is the worst rental vehicle experience I have ever had. The process and staff were awful. We waited an hour and 20 minutes in line and then another 40 minutes waiting for reserved vehicle. Never again. Should be 0 star. Not 1 star
Jun 25th, 2023

Poor experience and I won't be using Payless again. My RSVP through partner American Airlines was disregarding, resulting in a higher rental rate and a new charge for insurance which I prepaid during my RSVP process. Now I have to call multiple parties to resolve an approximate 40% overcharge.
Jun 21st, 2023

On top of the terrible service from passive aggressive staff who are probably overworked and understaffed, I was given a dirty car inside and out. Truly dirty and sticky with spilled milkshake in the cupholders sticky interior and grease on the seats. As a bonus the armrest held a free OPEN AND USED HYPODERMIC NEEDLE and suprise and free DRUGS! :( Not what I ever expected from an Avis location. Seems they need some retraining and motivation or new staff alltogether. Be careful out there rental cars have entered Mad Max territory!
Jun 15th, 2023

I had a paid-in-advance reservation. Payelss office was closed during indicated business hours. All reservations were redirected to be handled by Avis. I spent one hour in line only to hear from the agent that he can't find my reservation. After another 20 minutes of arguing and searching they printed out my contract but the car wasn't ready. I waited another 30 minutes for the car and instead of picking up the car at 11 pm how I reserved it, I got my car around 1 am..!!! However, they didn't even bother to change the return time in the contract. After the so-called preparation, I got a dirty car! The Interior smelled horribly of cigarettes and was full of sticky disgusting spots. The windshield was dirty from the inside and the power buttons of the passenger seat were broken not allowing to move the seat. Horrible experience! The only easy thing was returning the car, but it doesn't override all other issues.
Jun 1st, 2023