Northland Communications

A friend of mine who I help out is getting internet for their small business through northland. I cant believe how pushy their sales guys are. They are giving us such a hard time that we are using our own equipment. Maybe if they didnt substantially overcharge for mediocre hardware we would have got it from them. Its really sad how they are trying to take advantage of someone who is not tech savvy and just sell them everything they dont need
Feb 10th, 2023

I love Northland Communications. They are great to work with!!
Dec 23rd, 2022

Employees and management truly cares about employees.
Jun 4th, 2022

Really wanted to like the service. As one of the reviewers below mentioned the speeds are laughable for fiber. Spectrum which I already have offers better price / performance. Even with this in mind, I was still willing to give them a shot. Come to find out they double NAT their service! This means all of my home automation and security cameras don't work! When I called I was told it's something they cant fix (bridging the connection like every other ISP does). Back to the evil empire of spectrum I go. PS - The folks working the install and customer service were awesome, the service is just terrible.
Oct 26th, 2021

Horrible service with "Mary" over the phone,, I was embarrassed by the fact that she told me that she was going to "hang up on me" because i had asked her on 5 occasion (what the monthly cost was for fiber service was) ...I explained to her that her rude behavior is not accepted and that i would personally call him (while she was condescendingly telling me the phone number to call while i was telling her i would call him personally) . I got off the phone and called "Ricky " Back and informed him how embarrassed i was with " Mary" and that i only want to purchase service and how much is it monthly,,simple question,,just wanted to know if it was in my price range,,,, "Ricky" Was happy I called him back and gave me confidence that the manager would call me back,, I called a second time and to no avail. still no return call...(AND I sent 3 emails) this has lead me to believe that this is not just on the sales end but is indeed development / managerial / well up the ladder .... I've been in business for 38 years,,,,and i never had a customer call me and ASK for a manager to call them back to clear things up and move forward with a sale, (irrelevant how "Mary" embarrassed me) and that is all I wanted was to move forward with the sale,,,I understand people have bad days,,(and i forgave her the minute i got off the phone),, but to NOT EVEN GET A RETURN CALL,,, UPDATE UPDATE.. Lauren returned my call 6 days later,, THANKS! ,.,.,., Lauren walked through the entire process again and gave me a price quote in less than 3 minutes,,, and i asked her why this was not done in this timeframe 2 representatives ago!,,.,. she then Informed me that Northern Communications will not service my company stating my business is "not a fit" stating we only service 3 lines or more among other reasons she would not state over an email,,,but definitely stated in a phone call,,,(a retaliation due to this review) another professional call by northland communications!
May 28th, 2022