adidas Outlet Store Glendale, The Shops at Atlas Park

opusx324 _{on Google}

Mar 25th, 2024

I enjoyed my time there while my wife was in Northwell Doctors office.

Nanci Siguencia _{on Google}

Feb 3rd, 2024

I never knew atlas had an adidas store until I explored and found it. In the beginning I was skeptical about the 60% off but everything really is discounted at this store. They have a wide variety of sizes but I really liked how cheap their beanies and socks were for my grandson. You just have to be careful before buying because you cant return anything but everyone there is good at explaining things and the managers are always very helpful.

Liam Lee Pow _{on Google}

Dec 28th, 2023

Unprofessional customer service from the store manager needs retraining on how to talk to customers and handle issue with professionalism

Tashia Alexander _{on Google}

Dec 24th, 2023

During our recent visit, my husband and I encountered a series of issues that left us dissatisfied with our experience. Upon completing our purchase at the register, we noticed a blemish on a hoodie that appeared to be a pen mark. We promptly brought this to the attention of the associate assisting us before the final processing of the order.
Regrettably, the provided Bounty wet wipe was ineffective in removing the mark, and as we sought to find a replacement item, we discovered that a hole had been inadvertently put in the tag by the associate. When we approached the manager, Joanna, to address these concerns, her demeanor was extremely rude and demeaning throughout our conversation.
Furthermore, Joanna assumed that we were familiar with the store's policy, stating that we "know what's up with the policyno return." Contrary to her assumption, my husband and I have never visited the store before. Despite our attempts to clarify this, Joanna continued to make baseless assumptions, initially claiming that an associate had informed us of the no-returns policy after finalizing the purchase.
When we confronted her about the inaccuracies in her statements, she backtracked but persisted in asserting that we had been to the store before. This not only felt disrespectful but also undermined our credibility. Despite explaining that we hadn't left the store and the item was damaged, Joanna refused to consider an exchange or return.
Feeling frustrated and mistreated, we informed Joanna that we would escalate the matter by reaching out to corporate. In a particularly demeaning tone, she responded dismissively, saying, "Call whoever you want."
Customer service should be built on respect, fairness, and understanding, and our encounter with Joanna failed to meet these expectations.