New Franklin Center for Rehabilitation and Nursing

I will never send nobody there my mother was there and they let a lady that was in the room with her hit her and they didnt do nothing about it they got all my mother things there and giving me a hard time to get it they waiting 2days to send my mother to the hospital knowing she is very sick please dont never send your family members there please dont I got my mother some where else and she love it where she at now
Feb 8th, 2024

Do not send your loved ones here! The nurses don't know what they're doing. My dad was sent here after leaving the hospital because he had a PEG tube. He is now healthy other than having the PEG tube and needing to be cleared by the speech therapist to consume food. He was at this place for less than 24 hours and they messed up everything! The beds were uncomfortable, it was so indented that he couldn't even roll himself around. They had to inflate the bed during the day so they had him sitting for 2-3hrs on a chair which he didn't have the strength to do. They ended up putting him in a chair/bed for the 2-3hrs so he was more comfortable. When they needed to start the PEG feeding, his nurse was uneducated. The PEG has 3 ports and the nurse could not fit the syringe into the middle port so they forced it, which caused the PEG tube to slip out of place. Originally the outer portion was touching his stomach, but they ended up pulling the tube out by an inch which is a lot! Another nurse who stated they had 17 years of experience came to help and whipped out a SCOSSIOR attempting to cut the line! In which we refused and requested for him to be sent to the hospital. Somewhere among the chaos, the nurse attempted to flush the PEG tube to make sure it was ok, but we heard an audible "pop". After arriving at the hospital, it was determined that the PEG tube was misplaced and the nurse popped the balloon that was holding the tube in place. My dad was in so much pain after even with the smallest touch and they still attempted to "fix" the situation by cutting it or whatever. I KNOW that we learn at least the bare minimum about PEG tubes in nursing school. Or at least the nursing home should teach their nurses the proper way on how to care for patients with these medical equipment. I would not trust any of my loved ones in this nursing home.
Jan 27th, 2024

My mother has lived here for two months. The staff are very kind and will handle everything in a timely manner.
Nov 22nd, 2023

A bad experience, the treatment they have with patients is terrible. I have my mother and it breaks my heart to hear her crying and screaming in pain and someone calls and they are simply not interested, we have asked for a transfer and they don't give us anything.
Nov 14th, 2023

My wife is in there right now. I have no choice because my preferred facility doesn't have a bed. She's had to make several trips back to the hospital. I asked whats her treatment plan and they looked at me like I had two heads! They will just let your loved ones lie there all day. They do next to nothing, It's a stinking warehouse.
Oct 8th, 2023