Louis Castel

I had a GREAT experience shopping at this store. All of the employees were friendly and helped me pick out the most flattering pieces. Highly recommend!!
Feb 26th, 2024

The staffs here were AMAZING! They helped me pick out an outfit and my wife liked too!
Jan 27th, 2024

Horrible service with very disrespectful employees. Im coming from Long Island where Im used to high quality service. I received a hat from this store from my sister who is a regular customer here. My sister did not receive a gift receipt because they didnt want to provide it to her (red flag) The next day I came in to exchange for a different hat that was more expensive that I was willing to pay for. I didnt have the gift receipt obviously while tags were all still on and never worn. The manager was so rude and wanted the receipt only without even trying to see what we can do instead. As a leader of that store, customer service and being flexible is key. She had no leadership skills and even the employees were so ill trained. While shopping for a different item, the employees kept staring at my husband and Inot even asking if we need help. This is a very LOW class storenever again as Ill be telling my friends and sister to never go back. After the holidays I plan to speak to the owner as to understand how the service of this store functions as Ive never received such horrible low class service before.
Jan 1st, 2024

Hate to say this but if youre not the right Asian going into this store, youre going to get terrible customer service. No hi just a glance and a little smirk of nope youre not going to spend much or buy anything. How is it that they can have their noses so high in the air. I wonder when it rains does their brains fill up with water. I saw a white couple go in and they got the smiles how can I take your money help questioning.
Dec 27th, 2023

I think I've become a little friendlier than when I was at 149th Street.
Sep 29th, 2023