Citizens
-
15007 14th Ave
Queens, New York 11357 - (718) 747-8400
- Website
Hours
Chamber Rating
-
Jim Keegan
Went to the white horse branch today because of convience which I never go to due to bad customer service ! So this is exactly what happened today. I've been a member since 1988 from Yardville to citizens to investors ! I'm in their system forever. Went to cash a check from investors by my employer I have a debit card n ss n acct number. I asked to cash check n then deposit 90% if it I get asked by this stoic lady employee to show drivers license. Never been asked that in over 15 years. Strange. But it was never renewed due to the dmv mess n Covid ! I have 6 other forms of proof which I don't need cause I'm a member anyway. She asked me some of the same questions 3 times like I'm a random person from another bank trying to cash/deposit a check So I said miss u got to be kidding me with all this. The 33 branch never gives me any issues. I was a bit upset n she's says "yo chill out " I was shocked n her manager was right across from her I turned to the mgr and said miss are u kidding me. You allow your employees to yo n say chill out to customers let alone a member for 30 plus years. No one in building did nothing or apologized or said anything. Except the rude employee lady says I ain't got time for you and this !! Wow I gm needs n will be notified. This lady has not heard the last of this or me
Oct 16th, 2023 -
Gus Guy
Eleni Gialouris is the best customer service associate.
May 3rd, 2018 -
Maria Mavromatis
May 31st, 2016 -
Carol Walker
Jan 8th, 2016
About
Citizens
At Citizens Whitestone branch, we are here to help you bank better. So, if you have a question about buying a house, paying for college, saving for retirement, taking on debt in a smart way or any other query about money, don’t keep it to yourself. We have approximately 1,100 Citizens branches in 15 states and around 3,100 ATMs. In addition, our customers stay connected with us online, through our award-winning mobile app and via our customer contact center. Member FDIC. Equal Housing Lender.
Services
- Branch
- ATM
- Night Deposit
Questions & Answers
Q What is the phone number for Citizens?
A The phone number for Citizens is: (718) 747-8400.
Q Where is Citizens located?
A Citizens is located at 15007 14th Ave, Queens, New York 11357
Q What is the internet address for Citizens?
A The website (URL) for Citizens is: https://locations.citizensbank.com/ny/queens/15007-14th-ave.html
Q What days are Citizens open?
A Citizens is open:
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Q How is Citizens rated?
A Citizens has a 4.0 Star Rating from 4 reviewers.
Hours
Ratings and Reviews
Citizens
Overall Rating
Overall Rating
( 4 Reviews )Jim Keegan on Google
Went to the white horse branch today because of convience which I never go to due to bad customer service !
So this is exactly what happened today. I've been a member since 1988 from Yardville to citizens to investors ! I'm in their system forever. Went to cash a check from investors by my employer
I have a debit card n ss n acct number. I asked to cash check n then deposit 90% if it
I get asked by this stoic lady employee to show drivers license. Never been asked that in over 15 years. Strange. But it was never renewed due to the dmv mess n Covid !
I have 6 other forms of proof which I don't need cause I'm a member anyway. She asked me some of the same questions 3 times like I'm a random person from another bank trying to cash/deposit a check
So I said miss u got to be kidding me with all this. The 33 branch never gives me any issues. I was a bit upset n she's says "yo chill out "
I was shocked n her manager was right across from her
I turned to the mgr and said miss are u kidding me. You allow your employees to yo n say chill out to customers let alone a member for 30 plus years. No one in building did nothing or apologized or said anything. Except the rude employee lady says I ain't got time for you and this !!
Wow I gm needs n will be notified. This lady has not heard the last of this or me
Gus Guy on Google
Eleni Gialouris is the best customer service associate.
Maria Mavromatis on Google
Carol Walker on Google
Overall Rating
Overall Rating
( 4 Reviews )Write a Review
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