Enterprise Rent-A-Car

Enterprise in Floral park! I love them from service to staff. They remembered me from 2 months ago. Made me feel welcomed. I will always rent my cars there. Love them!!
Jun 29th, 2023

Had a reservation from my insurance company while my car is being repaired. I showed up at around 10am on Saturday 6/17. I left 11:20ish with no car because they ran out. I waited for more than an hour only to be shown an empty lot and given just one option that was way above my allowed range. I get it, they are a small location and not a lot of cars but the problem I have is that they allowed at least 3 persons that came in after me (with the same situation as me) to go in front of me. Had they respected the order of arrival, I would have walked out with a car. They are extremely disorganized and theyre all distracted. They dont wait for the person who came first to be serviced, they just randomly call the next customer as soon as they finish the previous one. The problem is this is not a fair method because some customer situations are quick whereas others take a lot longer so this results in some customers getting served quickly whereas for others like myself they take forever. This would easily be prevented if they were aware of what is going in in their surroundings but they are too busy chitchatting. They had no consideration for having me wait for over an hour with my child who has special needs and was having a difficult time waiting for so long.
Jun 26th, 2023

Wow! Caroline Garcia is amazing, Walked in and it was a disaster, she was over booked, and under staffed, but she pulled everything together and helped out all customers. She was caring understanding and just overall just amazing. Will definitely book here again. Amazing service !!!!
Jun 25th, 2023

Great customer service! Damar had a car waiting for me at the repair shop. He explained the information very well and was also very pleasant. On other occasions I spoke on the phone with Caroline or Shawn. All three were excellent. Recently, I needed a rental vehicle again. I was contacted by Desiree who was very pleasant and made helpful suggestions. At the repair shop, Damar explained the information and the vehicle with clarity and patience. And he was both helpful and pleasant again. Shawn and Onomi were both helpful and pleasant as well. Great customer service, again!
Jun 6th, 2023

Great customer service. I go to the floral park enterprise. Great experience. Mr. Shaun customer service is great. Thank you. Ms. Banks
May 26th, 2023