The Bristal Assisted Living at East Northport

The Bristal at East Northport was the right choice for my mother. As her dementia got worse we needed a safe place. The Bristal offered a great place for mom to be cared for and engaged. They constantly adjusted to her needs as her disease progressed and they supported me as a caregiver the whole way. I would recommend Bonnie and her team whole heartedly. From administration to wellness and reflections they were always there to make this journey as manageable as possible. Dementia is a cruel disease. I am glad we had The Bristal to help us see it through.
Nov 11th, 2023

Jan 18th, 2023

Our mom, Virginia Lane, has been a 1 year resident at the Bristal in East Northport, NY in the Reflections unit. From the first day that we met Paul Jordan and Simmone Tyson we knew it was where we wanted our mom to be. It just feels like HOME from the warmth of the entire staff to the pristine surroundings it is very impressive. The meals are delicious (as per mom) and beautifully presented. Her apartment was bright, cheerful and kept immaculately clean as were all the public areas and the gardens are serene and well manicured. The staffs friendly and cheerful demeanor shows and is reflected in the residents smiles. Theres so much to do from bus trips to entertainment which encourages socializing among the residents. We are grateful to all the wonderful staff especially Simmone Tyson, Veronica and Mary(medical) and Farrah, Mary, Noly, Charnelle, Shante, Orlando and Flaubert(aids). Cheryl and the Sharon and the Sheppard family Fusco family
Sep 21st, 2023

I have been waiting a while To write this because my anger and my sadness prevented me from doing so in a professional manner. If you are thinking of using this facility or the Bristal in general, I highly suggest that you look elsewhere. The negligence and the incompetence there for the amount of ridiculous money that they ask for is absurd. I feel they believe the amount of money They spend on furnishings and decor to fool you, is more important to them than the appropriate care of their residents. I don't even know where to begin without crying. Ultimately I believe they are clearly responsible for my mother dying earlier than she should have and if not for that they definitely are responsible for making her last days filled with suffering and torment due to their horrific negligence. Not only did I have to clean my mother up from Urine smelling clothing which were put back in her dresser drawer, but even when she rang the buzzer needing to go to the bathroom in the middle of the night no one showed up.Luckily, I happened to be visiting her that weekend staying with her. Being wheelchair-bound and myself being in numerous braces due to an accident, I had to lift her put her in the shower and clean her off myself and then putting her back into bed. I in turn hurt myself from doing so. I might add no one did ever show up to take her to the bathroom. She was yelled at once when I was there by an aide bringing her medicine because she couldn't hear her well! In addition, Against our wishes they made my mother go to the emergency room unnecessarily scaring her while getting in her face about it ! The doctors at the hospital even felt it was unnecessary for her to be there only adding to my mothers anxiety. Upon her return I was promised someone would be there to help bring her back to her room. When I met with the wellness center director, To my face I was told she didn't have anybody there was nothing she could do they were all busy. Again, being disabled, I had to do it myself. The final straw was they left my mother in the room after breakfast when she said she wasn't feeling well and no one checked up on her or if they did, was negligent and incompetent in checking her status. Not until I called at 4:30 that evening. That is when she had a stroke and doctors confirmed a major heart attack earlier that day. Naturally it seems things were covered up and we were lied to which didn't surprise me given the history I had witnessed myself by being there for some weekends. My mother was never the same since then and we ended up taking her home. She was only in that facility for a couple of months. When we realized the inadequate care she was receiving, we removed her. We thought we were doing the right thing giving her an opportunity for activity and friends and proper care that was hard for us to deliver. I will never ever recommend them nor will I forgive them The only staff that was Helpful and nice were those at the reception desk. Once you passed that, the hell began. If you care for your loved ones do your research do your homework don't be fooled. I lost my mother her last days would have been much less suffering for her if it had not been for their terrible care and I have to live with that. UPDATE: today my Mom would have been 100. We ALL know if it werent for your NEGLIGENCE she would have been here with us celebrating. We regret EVER having her be anywhere near you for the short time she was but enough time for you to take her from us. I hope many read this completely and SERIOUSLY think twice before putting your loved one here. Dont let the fancy decor fool you
Sep 1st, 2023

I have to say that the East Northport Bristal staff is amazing and I am constantly impressed with them. Yesterday it was Armanda. One of the residents was having a difficult time and came to me for help. Im a familiar face and have had pleasant conversations with her before. She wanted me to go for a walk with her away from the dining area (down the hall) and I gently told her I needed to stay in the dining area. Armanda was at her station and was doing her job but I noticed she (Armanda) kept an ear out on our conversation. I could tell when Armanda turned around and asked me a question related to my discussion with your resident. I was very pleased to see this! Im glad Armanda was listening in. She was looking after her resident. This only reinforces how well my own mother is looked after! Its so unfortunate these people have memory care problems but knowing how protective your staff is helps me sleep nights! I have always liked Armanda but as of yesterday I can say I really like her and love how well she works. She even knows what drink they all like and pours everyone their favorite! She is an amazing woman! I also love how gentle and Sweet Anne (tall very short blonde hair) is with my mom when she feeds her her nutritional pudding. I am a big fan of all the aids who work in reflections. Noley, Sully, Chemelle are very amazing as well. They along with all the aids (Im bad at remembering all their names but that doesnt mean they work so hard and so lovingly!) are so kind and wonderful with the residents. The wellness staff has not only been amazing to my mom but to me as well! Their help, guidance and advice has helped me so very much with my mothers journey in Dementia. Lastly you should know I asked Simone how old she was yesterday. Is that a nervy question? Yes it is! But you have to know its a selfish one because I was very relieved to know that she is young enough to take care of me when I need the memory care unit! Her support and guidance in helping me cope with dementia has been a life saver! I never realized all the support I would receive when placing my mother in your care! You have quite a wonderful crew working in Reflections! Your recreation staff is also very amazing! The memory care programs are very impressive. And the staff personalities are fun, positive, up beat and so very talented! Cant thank the entire staff enough!
Jan 10th, 2023