Cortland Family Practice Health Center - Family Health Network of Central New York, Inc.

While I'm there this place isn't bad. Nurse I've had is friendly and makes it pleasant. Anything outside of being there takes forever and contacting 3-5 times for it finally get done. Things that are needed repeatedly are ignored if you're calling for anything from prescriptions to necessary documents for other procedures.
Mar 9th, 2024

I have been a patient of FHN for 25 years. I used to be seen at the Moravia office, until I moved to Cortland. Huge mistake. After Dr. White left, along with Dr. Dill the place has really fallen apart. Every time that I ask for something as simple as an order for bloodwork I can't seem to get it. I've been calling for 7 days in a row. Still no order. Results also take forever even with repeated phone calls to the office requesting said results. Forget sick appointments too. Go to convenient care instead. The provider turn over rate is soo high that you can't even count on having a stable one to keep up with your needs. Pathetic. Time to move on to a different PCP.
Mar 8th, 2024

Mar 6th, 2024

If you enjoy asking 3 times to get your prescription refilled over the course of 2 weeks, this is your place! So much turnover the front desk people are always training and thats the excuse youll get for their poor patient care.
Jan 22nd, 2024

I do NOT recommend this place at all. They obviously don't know what they're doing or have any clue on patient services. For some reason they never have answers as to why they keep screwing up scheduling. After being in the hospital and wrongly scheduled twice now. They're really just ignoring patients and the care needed. I hope to find a new doctor and office that can provide at least bare minimum help. These people just don't care
Jan 4th, 2024