MÓGŪ Modern Chinese Kitchen - Commack

Jul 8th, 2023

Was impressed with this place for one main reason. Where did they find a young staff that engages with customers, make eye contact, offers suggestions, and follows up with an upsell? I'm a restaurant manager and there are all a dream. Great training and outstanding team. Food was good but staff was impressive.
Jul 5th, 2023

Jul 2nd, 2023

Ive picked up twice and all selections were very very good! Im trying different items :) Vegetarian options: Plenty !! I had vegan, vegetarian and some pork & chicken. Kid-friendliness: Parking: Large enough shared lot
Jul 2nd, 2023

Second time for takeout at MOGU following an initial visit several years back when they first opened. The Mogu concept is definitely interesting however, if you are an experienced Chinese food devotee you might find the whole experience comes up short. So, on a busy Sunday evening I placed an online order of approximately $100 worth of Mogu apps/entrees. The pictures and food descriptions definitely intrigue you when you're hungry. There are opportunities to "customize" your order and that we did. I gave Mogu a good 35min. heads-up for my order and actually got to the restaurant early. Before I launch into the food I wanted to comment about service BEHIND the counter. Looking into the Mogu kitchen you will note that one side is populated by those making your dinner and the other side separated by a "pass" consists of older HS/young college-aged packers and expediters. On the night I visited it was a frenzy of activity. What shocked me is that it seemed that there mere plenty more than enough folks working the kitchen side AND the expediters/packers. Yet, we know the old adage about too many chefs in the kitchen. There seemed to be a lot of inexperienced packers as evidenced by constant switching of orders and folks were confused, that's for sure. The online ordering system is great and Mogu has a good kiosk system once you get to the restaurant to pick-up your order. That said, the packing leaves a lot to be desired. My large order came in drips and drabs and I waited a full 30 minutes watching a stack of my packaged dishes cooling off (most needed microwave reheating when I arrived home - that's a problem). Secondly, because all the food packers were literally grabbing food as it materialized you know instinctively that there was going to be a huge mistake fulfilling the order. This was realized upon arriving home only to noticed that the chicken egg roll that we got was not labelled correctly by the Mogu staff - it was steak. That's not good. Next, the promised sauces I specified in my order were completely absent. Now, you might suggest that I should have checked my order BEFORE leaving the restaurant and that's a good idea. The trouble is that the packer quadruple stapled my 2 bags shut. I was also concerned that some of my order sat on the counter easily for more than 15 minutes. Not good. The staff is conscientious but they work very fast and not carefully to ensure that your order is correct. In fact, on the evening we ordered food I witnessed 2 customers return to tell the folks behind the counter that they were missing parts of their order. I'm not sure exactly why there were so many different hands on my order but it seems that there needs to be a better organized system. Let's get to the food: Hot & Sour Soup was WAY too salty Steamed Dumplings with Chili Sauce - AS GOOD AS IT GETS Any dish with steamed veggies has perfectly steamed veggies. Sauteed shrimp was rubbery Other dishes we ordered were nothing above average BUT there was no pool of oil in each dish which is always a good thing. I'm afraid that I will search for another Chinese restaurant and bypass Mogu in the future. I had high hopes for the place but the formula is not working smoothly on busy nights. I gave them a 2nd chance and they dropped the ball (worse than my first visit). Finally, personally I try to tip for exemplary service and was given the opportunity to do so when I paid online. Based on this visit I would DEFINITELY not tip for lukewarm food and a mix-up in my order so I'm glad I didn't waste my tip on mediocre customer service. Sorry, Mogu. Vegetarian options: Yes. Parking: Good.
Jul 8th, 2023