La Quinta Inn & Suites by Wyndham Clifton Park

Rooms: Clean rooms
Apr 2nd, 2024

Mar 22nd, 2024

Stayed 3 nights. Beds were fairly comfortable, and the bathroom was a good size with plenty of hot water when needed. Breakfast was a bit different every morning. Nearby activities: There are many places to walk in the area both in the open and through wooded areas.
Mar 15th, 2024

Very clean. 1st place that gives extra towels.the ice machine was full of ice. Access to back door where we parked, easy to bring stuff in & out. Pizza place in front actually brought food to us and it was hot
Mar 12th, 2024

Warning about this place!! We reported to the credit card co. And we won and got our refund....management lied in the response thisfront staff are not very friendly & hospitable when we checked in..They could barely smile and look at u fr the computer..They put our rm near the elevators above the lobby 2nd floor..noisy..We found loose pills on the carpet, left over dog toys from the previous guest. The carpet wasn't vacuumed good. Soap scum on the shower door, hair in the shower. Glad that we brought clorox wipes.no xtra blankets in the drawer. Pool area is small, and the hot tub is full of chlorine..Pool area out of towels, coffee area not stocked..Rm was above the lobby, sliding door in lobby made a banging noise, when anyone went in and out of the lobby..stayed fri night Sat morn we left at 11 a.m. returned at 4pm. ate dinner in, napped, watched movies. dogs didnt bark..went to pool 8:30pm, spoke casually to sec before & after.we were there 30 min.. no towels @ pool. went to coffee area. We fixed our coffee/tea and the sec guard asked us what room we were in, & we told him. He said your dogs have been barking, and he took off..we grabbed our coffee and got on the elevator. we got off the elevator, the dogs were hysterically barking at the door."What was going on? for them to be acting like that?" Someone either entered our room, or messed w. the door? dogs very upset.. front desk agent Katrina and security running down the hallway, waving her arms, pointing finger in husb face, we tried to unlock the door & it would not unlock! We were LOCKED out of our room..Katrina said that everyone in this hallway was complaining about my dog barking. I said "Im sorry once I get in the room, the dog will calm down. he usually is not like this" She would not unlock door, we stood in the hallway in our wet bathing suits. I insisted that she unlock the door now! She said "we need to LEAVE the hotel NOW!" I said "What?" I just couldn't believe it..she was waving her pointed finger and being very abrupt and unprofessional. I said "Its 9pm, holiday wkend we have no place to go & we live 200 m. from here" She said "That's not my problem!" I asked for a refund for tonight and tomorrow night" and she said "Absolutely not & You will leave now!" I told her that it was illegal to keep the money. She said "Fine, I will call the police and they will make you leave!" I said, I will keep him quiet when I get in the room..Katrina said NO! locked us out of R rm..Kat refused to give us a refund when I asked for it. She was mean and nasty. Finally she unlocked the door. we went in the room, I was crying, and my husband & I started packing. We are in our 50's, and it was late. no hotels in the area available & we had to drive home 200 m. late at night, rural NY/VT Fog/Moose.. Kat. was rude, and very unprofessional. They put people without pets next to people with pets. A tour bus group was in house..Not a good idea to put them next to people w. dogs...Kids running up and down the hallway. We are very upset. ruined our holiday wkend. We have stayed at laquinta w. pets all over the eastern seaboard even tx..Never had any problems like this ever! This hotel is fairly new. NOT recommended them, they cant be trusted. Entering rms' without permission. GM accused us of abandoning our dogs! They don't have a designated pet floor/section. GM:You have been mislead as to what exactly happened. Job security I guess..Staff was surprised to find out we were in the hotel the whole time! U R going by what your staff told u! dogs were NOT barking constantly because we were in the room! when we went to the pool at 8"30 they did bark Due to NOISE..Thin Walls. Noisy room w. banging sounds..we were reachable by phone. I only saw one missed call on my phone while we were at the pool for 30 min.security spoke to us 3x while we were down stairs & he never said a word! Your staff behavior was unacceptable & unprofessional. Nasty emails from GM...I did get a full refund once I contacted Corp! Only if I just got that in the beginning! Good luck GM..Go back to motel 8..
Mar 30th, 2024