Ziebart

Don't plan on getting good return service here...only priority they make is 1st when buying service. Yearly takes low priority
Dec 2nd, 2023

They are super attentive when you want work done, but when it comes time to fix a problem, they ghost. Worst customer service ever. I had spent thousands on film for my vehicle. It wasn't applied correctly. It was peeling in multiple spots and paint had bubbles up on my hood. When I asked for it to be repaired, I was told by the manager that a claim had to be filed. Well, I waited and waited and heard nothing so I called back. He said no response yet and put in an urgent message. I asked what the claim or reference number was so I could follow up on it, and he said they don't have a claim number. What claim doesn't offer a reference number? I feel as though it wasn't even filed. Never heard anything back after numerous emails and phone calls.
Nov 8th, 2023

Oct 29th, 2023

Car Dropped off with no damage, Scratched and dented upon return. Had to get my car engine detailed, and dropped it off. Employee and I went around the whole car finding no scratches, dents or any issues at dropoff (outside of some dirt marks that we checked every one). Upon pickup, was found very scratched, with dents on one side in multiple spots on one side, including a 1/2 inch heavy scratch with a dent that matched. It was claimed by the company that it was not their responsibility as it was there upon work starting on the car, even with an employee attesting to the damage not being there at dropoff. They were stating it was not by them therefore they can happily be paid to buff out all the scratches. Update: I reached out to corporate before and after the review, and they were unable to make any changes to the franchisee's decision because they are an independent business. This was left unresolved, and is not isolated as I have heard from other auto businesses' they have dealt or had customers have to go through their own insurances for damages done while at the Syracuse area Ziebart properties. Service: Engine detailing
Oct 25th, 2023

My 1st experience so far is good. They took care of my vehicle needs and I look forward to future car visits!
Oct 24th, 2023