Cold Stone Creamery

Tom White _{on Google}

Apr 8th, 2024

Very unpleasant experience! Will never patronize this place!!

Alexis Waldron _{on Google}

Mar 26th, 2024

The ice cream is always good and the seasonal creations are always cool, but everytime I go in the staff seem miserable, they never even acknowledge you are standing there or walk in. It used to be a fun place to walk in and see people smiling and singing and now your lucky if a staff member even looks up your way.

Anonymous _{on Google}

Mar 10th, 2024

First time coming to this location. Horrible customer service. Waited online for 22mins, I walked out.

Eric Simms _{on Google}

Apr 1st, 2024

RATING SHOULD BE ZERO-THEY ARE THIEVES!
I stopped by earlier today and asked the young lady at the counter who spoke very poor English if they carry any small size cakes or sandwiches that I could buy with a $15 gift card my daughter gave to me and my wife.
The employee took my card and said she needed to check with somebody. She stepped behind the wall to the right from me and spoke to somebody for a minute or two.
The lady in her 40-50 who looked like a manager came out and told me they had no small cakes or ice cream sandwiches for $15 and that without paying anything extra I can buy only two ice creams. As I did not want to spend any money besides the gift card I gave them earlier I indicated what ice cream I wanted to take. As I mentioned earlier my card was still with the older lady, the manager, who ran it through her cash register and told me there was ZERO balance on the card.
Very surprised, I asked her to double check and was told the same, that the card had no balance on it. With that she handed me back the card. Frustrated, I went back into my vehicle where my wife was waiting for me. Told her what happened, and as soon as I gave her the gift card returned to me by the Cold Stone Creamery manager she pointed that it was a different card, used several times with several dollar amounts on the back indicating multiple times usage.
Very upset that I have not noticed it myself I returned to the store and asked the manager if by mistake she used somebody else's card and kept my unused $15 card. To which she just responded WHAT? like I was some kind of imbecile.
I have never been to that place before, and most definitely will never go again!
Not willing to ruin my Saturday I just left.
Hope the people who read this will learn from my experience and never patronize this Cold Stone Creamery at 2350 Middle Country Rd.,
Centereach.