Peter D. George - Wilmington Advisors @ M&T

Worst service of any bank in the area far and above
Apr 28th, 2022

SLOWIST bank in history. I waited 20 minutes at the drive thru and then it took awhile before she finished with 2 deposits!!
Dec 27th, 2021

I've been a customer of m&t Bank for about 8 years and I've had several problems but overall I was remotely satisfied. Today I went to the bank and all of a sudden you have to have an appointment to go inside to do any banking. I found this extremely inconvenient especially when they never sent a letter never notified me or I've called a few people anyone else that uses the bank I am very unhappy and I'm going to find another bank right now.
Nov 9th, 2021

I had the worst experience ever with the Bank manager Shawn Dwello. Shawn has proven her self to be the most unreliable, irresponsible and undependable Banker I have ever dealt with. I went in to get a personal loan to pay out my smaller loans. She sent my application to the underwriter and said she would get back to me that day or no longer then following day. Its been 6 days since I been in contact with her. I tried calling, emailing and even left my information with other members of the branch to pass my information to her, but had no luck. I finally gave it one lest chance and with no surprise she was unavailable to talk yet again. Another branch member answers the phone and at this point I was agitated and told the lady I didnt want to proceed with the loan anymore. Would you believe that once we got off the phone I got a very unexpected call within seconds from no one other then Shawn the Branch manager whos been MIA for days. I did/do not want proceed with my loan any longer and unfortunately I will be closing out all my account and transferring them to a different bank. I went to a different bank and completed my loan process in less then 2 days. I would highly recommend anyone looking for a loan to go find a different locations or like I did, a completely different bank if you want to save your self a headache.
Mar 30th, 2021

I recently went to this branch for a transaction. I started at the the drive thru lane where 5 cars were in line. I thought it would be better to go inside where I found 3 people in line. There was one teller that was handling all the cars and inside customers. This while other employees are in the cubicles laughing it up and having a great time. I spent about 5- 10 minutes in line and left. Terrible customer service.
Dec 17th, 2020