Sunglass Outfitters by Sunglass Hut

Jul 14th, 2023

I had to go into Cabellas to exchange a pair of sun glasses that I ordered online, that came damaged. I was helped by a young lady named Coco. I had originally gone to the Cabelas customer service desk to handle the exchange. But I was told that I needed to go to the Sunglass Hut in the store to do so. Long story short, Coco was amazing. She had to overcome the 3 women that worked at the customer service desk, who were incredibly rude to her. One of those women was the manager on duty. I was disgusted with the way that those women spoke to each other. And how they generally carried themselves. And especially how they treated Coco. She didn't let that stop her. When they were dragging their feet about how to rectify the situation, she kept working(which I didn't realize until she came back to customer service to get me). She took me back over to Sunglass Hut. Turns out she was on the phone with her boss. Who helped her get everything squared away. We had a nice little chat while I waited. The world of retail, and world in general, can use more people like Coco. I know that Cabelas certainly could use more people like her, and less like the Manager. Great customer service goes along way.
Feb 26th, 2022

Apr 7th, 2020