Auntie Anne's

Ordered ahead with app. Arrived and told they dont have an item we ordered (cinnamon nuggets) and tried to force us to exchange it with a lower priced item (cinnamon pretzel) without refunding the difference. When I pointed that out, they got hostile, and the whole crew decided to get loud like I was the one that was trying to gyp them over when they cant understand basic math manager looked like she had zero control over her staff so we just left without it being resolved. All I can say is good luck, based on the other reviews your visit here is gonna be rough.
Apr 29th, 2024

Apr 25th, 2024

The one near Best Buy is always closed but the one near footlockers is great. Very busy so you need to be patient, sometimes they have troubles but its food business it can happen.
Apr 5th, 2024

No manager around when needed I left and came back still no manager, how does that work ?
Apr 2nd, 2024

The food is great. Auntie Anne's pretzels are delicious. That's across the board, any location I've been to. This location just happens to have terrible customer service. I went there one time, got in line, and the kids closed up, just put a sign on the counter and closed, arguing with the guy who was at the front of the line. It wasn't noon or 1 o'clock or any other round number, it was a pretty random time. I gave them the benefit of the doubt, that they had to make more pretzels or something, but when I came back later and ordered, the kids who worked there were just rude. They've been rude every time I've gone back since. I won't stop buying food from there on account of that, but it's annoying, nonetheless. They don't have to be nice, people really just want their food, so just neutral would be fine.
Aug 12th, 2023