SERVPRO of Bay Ridge

Shane and his crew were courteous and professional and very very nice!! Service: Water removal
Feb 5th, 2023

I reached out to Servpro at someone's recommendation to inspect a mold situation at my mother's home. The initial inspection seemed to go well, however, when I inquired about a follow-up to that inspection, I was told the person who inspected the home was no longer with the company and someone else would need to come out. After a period of time, another inspection was completed, however, after a month of email follow-ups, I have not received an analysis or report on the problem, nor have I received a response to my emails to the company. In my last email to the representatives I explained that I understood that at times people are busy and they are unable to respond promptly or even emails are missed, but I am unable to explain why my emails have gone completely ignored. The reason I am writing this review is because their website and representatives I've met claim that they are professionals, but that has not been my experience. For my situation, all I have to show is a debit of $150 from my checking account as a requirement for the inspection and nothing else. Luckily I have had the necessary work conducted by another professional company, but I am sharing this experience with the community to encourage you to be aware that this lack of professionalism may happen to you. I hope it does not, but as they say, buyer beware. As of December, I am updating my review to inform you that a Company representative reached out to me to apologize for the poor service I received. In addition, they refunded me the $150 service fee I was initially charged. I am hopeful that your experience, if you choose to work with them, is better than mine. Service: Mold inspection
Dec 25th, 2022

Shane and his crew came from Brookln NY to help our community after Hurrican Ian hit Ft. Myers.FL.Shane jump in with his crew in less than 24 hrs and cleaned my home and my elderly mom's home. They removed all flood damaged floors and walls. Thank you Shane! Services: Water damage-related mold removal, Remodeling
Nov 1st, 2022

This was the first time I used a service like ServPro. The team that was dispatched to my apartment was Shane and Graciela from ServPros Northwest Brooklyn location. They assessed the damage and got straight to work. They were a great team and easy to work with. They were professional, courteous and personable! Their communication skills were top notch explaining what they would be doing and answering all my questions and concerns from start to finish! Everyone I spoke with had the same qualities. A shout out to Katie in the office for being my life line and Angelo, one of their technicians for answering and guiding me with after business day concerns. I highly recommend ServPro! Service: Water damage-related cleanup & repair
Aug 2nd, 2022

Shane and Graciela did a good job and very helpful. Service: Sewage cleanup
Jul 27th, 2022