SERVPRO of Williamsburg, Greenpoint

My wife Heidi and I wanted to thank and acknowledge the great work done by the Servpro Williamsburg, Greenpoint team to help save our home in Portland Oregon that was impacted by major water damage. Special mentions to Phil Caraciolo the overall project lead, to Joe Harrington the on-site lead and to team leader Juan Carlos. They were responsive, and went above and beyond to help mitigate the damage and prep the house for the rebuild phase.
Feb 28th, 2024

Our 3-story home in Lake Oswego Oregon was heavily damaged by burst pipes during an ice storm in January 2024. Hot water and steam from a tankless hot water heater had poured through the main floor and finished basement for more than 24 hours, soaking floors, carpets, ceilings and furniture. We couldnt get into the house while this was happening, because the roads were sheets of ice. But we could see remotely through an app that the inside temperature had gone from the low 20s while power was out up to the low 90s when it came back on. We assumed this was just due to a faulty sensor. When we finally were able to get into the house, it looked like a disaster zone. Our State Farm Insurance agent recommended we start the recovery process by contacting Servpro. Servpro assigned this particular crew from Williamsburg NY to our job. They had come out to Portland to deal with thousands of damaged buildings like ours. We were worried that because of the large number of people affected, it would take us a long time to get our house dealt with. However, one of the Servpro managers was able to meet us at the house as soon as the ice melted, four days after the flooding had occurred. He assessed the damage and explained carefully all that would need to be done. It was daunting, but he made it clear that they could get in quickly, remove all the damaged material, and dry out the walls and floors to prevent any mold growing. The team of 8-10 workers arrived a couple of days later. They worked methodically, deconstructing all of the wet, affected areas, protecting the salvageable furniture, packing up books, clothes, appliances and other items, and storing them in the garage. The group members were universally friendly and careful. They clearly knew what they were doing and exuded confidence. The two supervisors, Daiber and Philip, were super responsive via email and text and continued to give updates about their progress. Philip was there when the State Farm adjuster came to survey the damage, and he helped explain all of the steps they had to do to mitigate the situation. Because of this additional input, the adjuster changed his assessment to the most urgent category, raising the priority of our claim. I highly recommend this Servpro franchise. They are knowledgeable, careful, attentive and friendly. Most importantly, they are great communicators. When a trauma like ours occurs, being able to speak with people who have addressed hundreds of similar cases is a great comfort.
Feb 17th, 2024

Servpro did a phenomenal job for us. They were timely, professional, fairly priced and did a very clean job. We had sewage in our basement from storms in MI. Phil and his team went above and beyond. Our basement was cleaned top to bottom, everything was moved and put back. They cut out damaged drywall without destroying what was still in tact. Our basement came out clean, dry and smelling good! Not to mention their customer service through out the process was great!! 10/10 recommend. Services: Flood restoration, Flood cleanup, Water removal, Water damage-related cleanup & repair, Sewage cleanup
Oct 6th, 2023

Serv Pro personal are top notch. Communicative , responsive, professional. A pleasure to work with. Services: Flood cleanup, Water removal
Oct 4th, 2023

Servpro was workers was ..simply suberb, excellent workmanship. Fabian, Alejandro and Mike delivered a wonderful, professionalism Job.They were careful and respectful for my home. I wish that everyone that came through do a awesome job like they did, when they were done with the demolition of the ceiling, they cleaned the mess, as if nothing happened. Thank you guys
Aug 4th, 2023