GoodBuy Gear NYC

Bad quality control. I received an item that was missing pieces even though it was not mentioned in the description. I missed the short return window, but thought I could trust them to send what was promised. That was my mistake. Do not recommend, its not worth the risk.
Apr 2nd, 2024

Had some good experiences with this company until this order.. I placed this order almost 2 weeks ago, however, its been stated as label created for almost a week and had no updated what so ever. Amazon spoiled me with quick delivery which I know I cannot expect all other companies would do the same.. But all I wanted is to talk to a human that my order will be fulfilled!! All I wanna know is Ill get my baby accessories!! I tried called the hotline, nope, it disconnected after few minutes.. called more than 10 times today during business hour.. and got disconnected EVERY SINGLE TIME!
Mar 30th, 2024

I happened across this store while on the hunt for a very specific item for an upcomig baby shower gift. Right after placing what I thought was the correct item (and size) I realized it was the wrong size. I immediately emailed them (late at night) and first thing the following morning I recieved confirmation that they would be able to cancel my order and refund my purchase. This is the kind of customer service I LOVE which will for sure keep me as a customer. Prices seem very reasonable and definitely beat buying at full price from other retailers.
Mar 24th, 2024

I was excited to find quality baby gear at a good price, but no discount is worth the experience with this store. I placed my order and was told it would ship out within 3 days. It finally shipped 4 days later, but all it said when I tired tracking it was "label created". The shipper never received the package. I tried contacting them, but the only way to get in touch is by email, which is only answered 2 days later. I finally received a response, and they said they would look into it and that I should wait at least 2 weeks before following up. That is a really long time to wait, but I decided to give them a chance. The two weeks were up, and I tried calling them during business hours. I never got through to anybody- after being on hold for a while, the phone would disconnect! I tried emailing but as of now I still not received a response. This is frustrating since we ordered things for our baby that will be coming soon. I gave myself plenty of time to prepare for the arrival of our baby and this delay is simply stressful and disrespectful. I am not sure what others experience with this company is, but I will not order from them again. Oh, and during this almost month-long saga I have received at least two emails from them a day trying to sell me more products. Please send me what I ordered instead of trying to sell me more stuff.
Mar 4th, 2024

I've always had a great experience purchasing from here. When I had an issue with my order, they quickly resolved it and went above and beyond to help. Also great at responding. Really appreciated this with a company that sells used items discounted already.
Feb 7th, 2024