Grainger Industrial Supply

Matthew Carrara _{on Google}

Nov 19th, 2023

Customer service is non-existent which is usually pretty consistent with nyc area. Order or Pickup is all youre greeted with, not even a hello. Not a single employee has an attitude thats friendlier then an I dont want to be here demeanor. Orders for pick up are supposed to be ready after 9am. If you come at 845am to try and pick up no-one will even entertain looking for it thought obviously its already in the store. Grainger in generals prices are 20% higher then the next most expensive option, availability is the only thing they have going for them. Overall horrible experience every single time, I only use thus Grainger out of necessity otherwise Id avoid it all together.

Holland Paving _{on Google}

Nov 13th, 2023

Placed a $4000 order and confirmed materials were in stock at the store. After the order was placed, (days) I was sent an email that part of the order was ready. Sent a rep to pick up the supplies and recieved 4 of 41 pieces and told balance ready by end of week.
End of week came and another email came with another partial order ready to pick up. Called and was told that 20 were ready and the balance would be Dec 1.
This was completely unacceptable as we had a job scheduled for the upcoming week.

phil c _{on Google}

Oct 28th, 2023

Sales man was horrible ( short guy with shaved head) Like he couldnt be bothered. My boss sent the order to the wrong store, so there was a problem but omg he was a bit nasty. Not to mention he gave me 1/4 bolts and nuts. The bolts were course thread and the nuts were fine thread. I had to use my impact gun to screw them together.

Damian _{on Google}

Apr 12th, 2023

They have good stuff. But everything has to be ordered and wait for delivery.
Also very slow and dumb procedures for a simple purchase or return...