Refresh Psychotherapy- Park Slope

The intake process was very easy and thorough. Melida is my assigned therapist and is by far the best therapist anyone could ask for. Since the start of my therapy journey, she has excelled and helped me grow as a person. Therapy is a beautiful thing and it's even more empowering when you find "the one." Melida goes above and beyond and has exceeded any of my expectations.
Mar 18th, 2024

Very rude and unresponsive. When looking for a therapist potential patients should at least experience kindness even if a particular therapist is not accepting new patients. A call back would have been nice. Kindness on the phone the second time I called would have been nice. Apparently mutual respect is not on offer. Lastly their prices are outrageous especially if bring kind isn't an option.
Feb 20th, 2024

This org is very unprofessional with their communication with my insurance. They tried billing me hundreds of dollars for services they claimed insurance would cover (they were in my network, confirmed I would not receive any surprise payments). Received a bill that completely contradicts that. COO Patricia didnt seem to understand what was going on and tried discounting my bill and not even work with the insurance company. Took over a month to dispute it and remove the bill. Sad to say my situation with them ruined my perception of mental health services.
Feb 10th, 2024

Their billing is a nightmare. One day (in 2022) they suddenly told me that they stopped taking my insurance. But they didn't tell me why that was the case. In June 2023, they sent me an invoice for appointments that I had two years ago in December of 2021. Only the December appointments were denied, even though I had appointments before and after this that were accepted. They took forever to respond back about the situation and just said it was an insurance issue. Beware! They may say they accept your insurance and you might start your sessions. Then, suddenly stop taking your insurance, not tell you, and you will be asked to retroactively pay out of pocket 1.5 years from now.
Oct 15th, 2023

Excellent provider! I have been working with Chianne and she has been so kind and hard-working. I have made a huge amount of progress with her and I am so happy with the services here. My therapist is so caring and professional. I really appreciate all her hard work and her dedication.
Apr 25th, 2023