PetSmart

Range of selections for your pet
Apr 1st, 2024

I came here for grooming services and they did a fantastic job with my dog. My dog looks and smells good. The haircut was exactly how I needed it to be. Thank you for servicing us, well be back.
Mar 31st, 2024

Mar 20th, 2024

I travel all the way to this location to shop. I found shopping here easy and painless. Store is well stocked and easy to navigate. The only issue is you don't always get fresh potted plants for your pets. Some times they are not fresh at all with dried out leaves. But over all it is a good store which carries prescription foods as well. I can't comment about the grooming salon since I have always bathed my German Shepherds and my cat myself at home. It is very easy to bathe your babies at home and less stressful for them. Not to mention I don't trust anybody with my babies specially if I can't be threre with them during grooming.
Mar 17th, 2024

MID SIZE DOG OWNERS BEWARE! I have an almost 3 year old Australian shepherd, high energy as expected with his breed but knows all commands & listens when told to do something - not to mention he is as sweet as can be. Ive used PetSmarts all over NY for grooming but will NEVER return to this location again. I used their website and based on their time availability I made an appointment with Dani S. We dropped off our dog with very clear instructions that we wanted him cut down as short as possible (hes been getting easily matted due to the long winter length). We provided a photo to the groomer of exactly what we wanted & she put the photo on her phone. Upon returning to pick him up, I was told he was reactive (first red flag). Then I was told he had some matting behind his ears that she was able to get out and still keep some length (immediate confusion kicked in because we had asked he be cut down as short as possible). I asked to see my dog and let her know his coat was too long well this wasnt communicated to me was the response I was met with. I verified that she had the photo example, which she showed me she did on her phone & then she tried to say well its a bad photo honestly.. Im done for the dayyoull have to bring him in again some other time. We went back and forth for a bit before I asked to speak to someone else. They tried to tell me that there was a miscommunication with my husband having dropped the dog off and me picking him up. Obviously miscommunications can happen at times, but when you have a photo guide to follow and you even verify that you have said photo, at a certain point shouldnt you admit you messed up? To try to diffuse the situation, the store manager gave me 30% off the service, but realistically if you went to a restaurant and ordered a meal you never received should you be charged? I literally have NEVER left a bad review but feel compelled to let other people know to not make the same mistake as I did by going here. Ive also noticed since Monday that not only was the length wrong, but the whole cut was a total hack job (uneven all over and still matted in areas - photos included). Its evident that Dani S does not know how to deal with a dog like mine & PetSmart should have parameters in place that prevents groomers who dont have experience with certain dogs from being booked. Or better yet if she realized she was incapable of properly grooming my dog, they should have called me immediately and denied service for that day with that specific groomer. Her comment about him being reactive is completely reflected in his horrible haircut. So here I am just having paid for a haircut and my dog looks worse than when he went in and the manager somehow thinks discounting this plus my next service there would have done a justice. You shouldnt have to pay twice for ONE service to be completed.
Mar 15th, 2024