HEIGHTS VISION

Ive had my first pair of glasses for eight months now and every time I put them on, Im reminded of the amazing folks at Heights Vision who made every step of the process a joy. Their staff is kind, professional, smart, and building a great business in the neighborhood. I was unprepared for what an emotional experience it was to put on my glasses for the first time and realize what dimension of detail I could see. It was like upgrading from standard to high definition. Going through that moment with the guidance, patience, and thoughtfulness of Heights Vision was such a gift. Highly recommend!
Apr 8th, 2024

Extremely pleasant staff and wonderful doctor, and a really beautiful office, very knowledgeable Dr a great experience
Feb 27th, 2024

I just picked up the best pair of glasses I've had in years. Dr. Nguyen took care to get my prescription exactly right, and the difference is amazing. Liem also went above and beyond to help me get the perfect frames and lenses. I've only had my new glasses for a couple of days now, but I love them. I highly recommend Heights Vision!
Feb 10th, 2024

Dec 31st, 2023

Update: Though the experience described in my original review was frustrating, the owner of this business reached out, was willing to have a conversation and listen to my concerns, and has even implemented some system updates to address. Additionally, the business felt that the date that I went in and had the experience, was a particularly challenging day for them due to a number of circumstances. I felt heard enough to go in and have another appointment to order new frames and lenses. I have yet to pick these up, but I anticipate that visit will go smoothly with the changes. This local business has top notch doctors and opticians, and offers only high quality frames. Have updated to 5 stars. Original review: Though I have a mixed experience here, the opticians and the doctors are nice, service-oriented, and know their stuff. When Heights Vision first reopened at their current Clinton St location the service here was fantastic, booking exams online was easy, and because it was still during the pandemic, the experience in store was doable even in a small space. However, post pandemic the business appears to be doing almost too well. Eye exams are booking out about 2 months, and the in store experience can be trying. The check in receptionists are helpful with getting insurance forms ready, however if there is any 'traffic jam' in the optical area, they are absolutely no help at all. If both opticians are helping other customers, one is just told to wait until they are 'free' - however there is no number system, nor are you 'expedited' if you are doing something that takes a shorter amount of time, such as picking up glasses. Once you check in with them, you are on your own to fight your way in to be helped. The same two opticians are the only ones who can help with anything eyeglass related. The receptionists will tell you that you are free to browse the frames, however, this isn't as helpful as in other stores because all of the frames are locked down, and the store layout means that customers who are currently being helped block at lesat 50% of the frame displays. Today I went in to do 2 things - pick up glasses I had ordered that were ready, and I try on some frames for a new eyeglass order. However, after waiting over 40 minutes because one customer had what sounded like a complicated insurance situation, while the other was trying on frames repeatedly and walking around to mirrors endlessly to look at herself --- by the time I was helped, I had no time to try on frames and now intend to purchase my glasses elsewhere as I don't want to go through this irritation again. Perhaps appointment times for the opticians are now needed.
Dec 15th, 2023