Staples

DO NOT WASTE YOUR TIME. This place is absolute trash and the staff and ownership doesn''t care. They have endless terrible reviews. Staples management please don't waste your time with your generic response. Corporate should shut this location down.
Mar 19th, 2024

Mar 9th, 2024

I'm a small business owner who comes into here very regularly for both business needs AND personal tech purchases. I've had mostly okay experiences at this location- I would say about 25% of the associates are genuinely polite, the majority apathetic, but the rest actually rude. Long wait times, not well staffed. I specifically come here to avoid shopping at Amazon or Walmart and spread my dollars around a little more, but this may have been my last time... I purchased a warranty for a tech item I bought in June. I came in in November with my receipt and the brochure for my warranty. I ask associate "how do I get my money back-" she says "oh just file your claim online. Would you like to recycle the device here?" I said "Don't I need to send it in or anything?" She tells me I do not, which I then ask her if she's sure, and she says no, I do not need to. I proceed to tell her I would at least like to take a photo for proof, which she says okay, before putting them in their tech recycling cart. Now months later, the warranty company wants my broken item...I called Staples back and the associate I spoke to used every excuse under the sun " She must not have known" "You must have miscommunicated since all our associates know the warranty policy" "Well I don't know there's much we can do, it's not our fault "....It's YOUR policy, for an item from YOUR store, and YOUR associate directed me what to do (even after I tried to double check and ask if she was sure I didn't need to send them in)... Take some accountability. Additionally, I always ensure I am polite and respectful towards anyone helping me in a store because a)it's how I was raised to be respectful to others and b)I work customer service myself...but for whatever reason there is a really sour associate there. One instance, she was helping me and really was seething with rage and irritation at every single question I asked (I needed help getting something from an area that had locked items, so I sort of HAD to ask for help). I had another issue with this same representative , on another day, being extremely rude towards me for wanting to throw outside trash (just a small item, not anything large) away in their entryway garbage bin after walking in as I was coming in for a purchase. She asked me to remove it and throw it away elsewhere, which I obliged since I didn't want to make her apparently bad day worse. I get we all have stress in life, maybe she hates her job, but it's not acceptable to be hostile towards random people for no reason. I'm sorry to say if this doesn't go well and they do not cover the issue financially by refunding my item their associate recycled, I will never step foot in this store again for my personal or business related purchases- it's not worth the stress of dealing with the caliber of associate they are hiring there, and Staples will have henceforth lost all my faith as a reputable retailer if they allow their associate to mislead me and force me to take the financial loss. I hope they do, but I have little faith as it is, and this store really needs to clean up it's act to maintain any customers. There are too many other viable options out there today to be performing this poorly.
Feb 26th, 2024

Great place to grab all your office and school supplies. Plus, much more, like pictures and Christmas cards. Has a parking lot for easy access. In the same lot as a dollar store and auto zone, with McDonald's next door.
Feb 5th, 2024

A good place to find all the items you need for school or work, ideal for printing/making copies or anything related to documents, it has self-service.
Jan 31st, 2024