Fixaholic Repairs

Convient, efficient, and all-around excellent service! Super pleased with the final product.
Mar 2nd, 2024

Feb 27th, 2024

I was very skeptical due to mixed reviews, but I am here to tell you I had an amazing experience. Jay fixed my MacBook screen expeditiously and at a reasonable price. Its working perfectly. Thank you.
Feb 13th, 2024

Fixed my phone in 20 mins. Great job.
Jan 30th, 2024

Stressful, frustrating, and disappointing. He damaged my phone during the repair and the process of remedying the issue was painful. I wish I hadnt wasted my time, energy, and money on such unprofessionalism and had taken my business elsewhere to begin with. I went to Fixaholic Repairs to get my phones shattered back panel fixed. After a messy non-communicative drop-off process and coming back to pick up my phone, he explained that the flashlight had come off my phone because hed applied too much heat when removing the back panel. As it was the end of the day before a holiday weekend, he said he could not fix this problem until next week, meaning my phone would have a hole where the flashlight had been for 5 days, exposing it to the risk of water damage. Clearly upset, I asked him if there was a discount for the damage and inconvenience hed caused, and he conceded to give me $10 off but insisted that it wasnt a big deal because the part was going to be replaced in any case and that it would be a lot of work for him to remove the back panel again. He did not apologize once throughout the interaction and made me feel like this damage hed caused was my problem and that I was inconveniencing him. The nonchalance and apathy towards damaging my phone during a repair felt like a slap in the face, a blatant disregard for my time, property, and concern. Coordinating the pick-up the following week was like pulling teeth, starting with me reminding him that he said he was going to come pick up the phone and then going back and forth, each time the pick-up time was delayed more and more. When he finally came to pick it up, he told me he could not deliver it back later that day and that I would need to pick it up myself. When I told him this would not do, he said, Okay, Ill figure something out then. Some constructive feedback for the business: You could improve your customer experience by taking more accountability for mistakes, acknowledging that handing off ones phone to a stranger is already anxiety-provoking and showing some empathy and understanding for the frustration you caused, proactively explaining delays rather than waiting for the customer to reach out asking when youre going to show up or why you havent shown up yet, not overbooking yourself and improving the efficiency of your operations so that such delays dont happen so that you can actually deliver your services in a timely manner. It would be helpful to let customers know they need to make an appointment with you if they are dropping off in person so that they are not going all the way there only to find out that they have to leave their phones with the guy who runs the photo store from which your business operates. Do not rely on your customers to remember when you should pick up or drop off, please keep track of these things yourself. Please find reliable transportation so that you can actually fulfill the pickup and delivery service you say you provide, rather than asking the customer last minute to come pick it up. Or simply do not offer pickup/delivery if you cannot consistently do it. I am rooting for small businesses and hope you are able to get your act together for the sake of other people who end up using your services. I understand that it may be difficult to run a small business and that mistakes happen, but the way you run your business right now is honestly unacceptable.
Jan 14th, 2024