Quest Diagnostics

An absolute horror show. Gut wrenching
Feb 6th, 2022

I need to have my Dr. Fax some information over to your office and your advertisement doesnt have a number available or you cant speak to a human this is very bothersome because my appointment is today
Feb 2nd, 2022

Always in and out quickly very professional customer service
Jan 1st, 2022

Waited on line for a covid test for an hour and a half. When i finally got to the door it was very apparent why this place has more 1 star reviews than 2,3,4 or 5 star reviews. Totally unprofessional way of letting me know i just wasted an hour and a half of my time on their line because they are covid testing for profit and dont accept insurance on them. So much for the good of humanity
Dec 9th, 2021

It was a terrible experience. My wife had tests to be done from two different doctors at Cornell. I was outside in the car expecting to wait a few minutes - in these plague times and both being 82 we didn't want to expose both of us unnecessarily to the virus. After a half an hour I went in and she was still sitting in the waiting room, many people who had come after her having been served. I walked to the back to the testing area and asked of one of the two people there - a man I later learned was Daniel -when they were going to call her. "Soon" he said. "When is 'soon"? I asked. "Soon" he said. Pushed by my aggressiveness he called her in shortly afterwards. She came back out saying that there was no order in the system and clearly she was to leave. I went back in to tell him that the order was put in the system by the doctor every 3 months and this could not have been different. Daniel went back to the computer and "found" the order. I stood there while he took the blood. When he had finished I said that there was another order from another doctor. Again he said there was no such order in the system. I gave him the name and phone number of the doctor while I phoned the doctor. He was fiddling with the computer. After I had spent about 5 minutes on hold for the doctor Daniel said "you can hang up, I have it." The whole process took about an hour. After we left my wife said that as a woman she was ignored and patronized and would have not gotten the tests done. I had a long career as a trial lawyer and know how to be aggressive without going over the line. Had I not used my aggressive skills she would not have had her tests done. We would have to be lunatics to return to this location.
Jan 31st, 2022