Mount Sinai Doctors Brooklyn Heights

Sep 20th, 2022

This place appears normal but will find unheard of ways to over charge you! I made an appointment for an annual physical and they were booked up, but based on Dr. Christine Wu's positive reviews elsewhere, I thought it was worth the wait to go to a seemingly highly rated doctor. Since I'd moved to a new neighborhood, I waited the months to see this doctor in my vicinity. The physical seemed normal, I'd taken the first opening they'd offered which happened to be on valentines day, and I'd called in the time leading up, to see if there were any cancellations and they could see me sooner, which they couldn't. Afterwards I received a few referrals from the dr and had to go have my blood work done and a mammogram. I asked for Dr. Christine Wu's thoughts on my mammogram and she would only say it's normal. I pointed out that it was different than my previous one and that there were notes from the radiologist, she would not provide any thoughts, an assesment, or medical expertise, just that she could refer me to a specialist. If she'd at least acknowledged that she read the notes and thought they were significant or insignificant, that would provide me with something to go on! I'm not a trained MD, she is! Maybe it's minor but she would not say anything one way or the other, so I'll have to go to a specialist for some real medical advice. On top of the lack of expertise, I received a bill for $660! I was told that my physical included things beyond the scope of a physical and they charged me for 2 visits! I only managed the one visit, I did not have 2! And, they charged me for going in on a holiday!? My Blue cross pays for an annual physical, I should not have to pay as well! I did not ask her for tech support or to style my hair, so what was outside of the scope of a physical? It was a normal physical and I barely received the medical feedback I expected from just a physical! I called and they said they'd send my case for a review. I called my insurance and they said that they of course don't pay for 2 physicals when you come in for 1 visit! In the meantime, my blood work came back and my cholesterol is over the range for high, about 100 points above optimal. She just sent me a note to eat more fiber, less corn syrup and exercise at least 30 min a day. I already bike everywhere (over an hour a day) and exercise. I stopped drinking sugary sodas regularly over a decade ago. I may have a genetic predisposition to high cholesterol but when I try to discuss my extremely high cholesterol with her, she wants me to make another appointment! I can't get any advice from my physical without another appointment! So I have no medicine to take to lower my cholesterol. Meanwhile, they've reviewed my bill twice and now have sent me another bill for $660, for my double physical because they consider 1 physical to be 2! I definitely won't schedule a tele-health call, who knows what they'll charge for that!? What did I get for waiting months for this appointment, no helpful medical feedback on my condition, some referrals and a bill for $660! These people are not doctors, they're parasites! UPDATE: I did what they said in their response to this and reached out. For 2 months my bill was $0. Now they're billing me $660 again!
Sep 13th, 2022

Dr. Christine Wu cancelled my appointment an hour before the original time with no warning. I made this appointment 3 months ago and rescheduled multiple work meetings/shifted my whole schedule. Sigh.
Sep 1st, 2022

One of the worst run medical organizations I have ever interacted with. While most of the doctors I have seen here are good, the administration of organization that if you have a serious medical or chronic conditions, you should look for medical support elsewhere because they really do not care about ensuring you get treatment. I had a cardiac episode in Feb, which was highly unusual given my health and age. I have been trying since Feb to get an appointment with my primary care physician since Feb. to get a full work up to see there are some changes in my health or endocrine systems issues. My appointment as been canceled three times now. Each time it's canceled, I go to the back of the line. Now, its maybe sometime at the end of this year or next year. When I complained about the constant reschedules, delays especially given my health concerns, I was told it would be "escalated" to management, and someone would get back to me in 24-48 hours. That was 9 days ago.
Aug 19th, 2022

Signed up to see Dr. Coun for a physical. Showed up early to appointment only to be told it was cancelled by me? two days earlier. Not so. An admin later told me it had me scheduled for a 15 minute follow-up appointment instead of a half hour physical so the computer dropped me. No notice, notification, email or phone call. Woman at desk and then the admin told me Dr. Coun also leaving to go to Manhattan in a few weeks, but no indication of this on appointment website. I see why NYU has such long waits for their doctors nowadays. This place was substandard.
Jul 26th, 2022