New Gen Medical

Pleasantly surprised! Over the years, I have been to numerous doctors within the Chinese community and for the most part, the wait times are always extremely long even with an appointment and the staff very unhelpful. So when I came across Dr. Pang, I was skeptical at first but decided to give her a try because of all the positive reviews. I was in the search for a new PCP that was closer to home and had offered weekend appointments. The process of making an appointment was very seamless and the staff was very courteous. I received text message reminders and confirmations for my appointment. As this was my first time seeing Dr. Pang for an annual physical, she was very thorough in asking me about my medical history and if there were any family illnesses that she should know about. She was patient and was very willing to answer any questions I had.When going through my results, she had scheduled a video call instead of requiring me to return to the office just to go thru results. I found this extremely helpful especially with the busy work schedules that we all have these days!I would definitely recommend!
Mar 10th, 2022

I scheduled an appointment a week ago and 2 hours before my appointment, they give me a call notifying me that they do not take my insurance when they are listed as my primary care doctor on my insurance portal. Absolutely unprofessional and ridiculous. Insurances should've been checked at least a day prior.
Oct 25th, 2021

Sep 7th, 2021

I was embarrassingly early for my appointment, but the receptionist still took me in and reasoned that I need not leave because I still had to fill out forms. Dr Pang was also welcoming of my earliness. It's true what these other reviews said about Dr Pang. She spends a lot of time with you to answer your questions and she explains as much as she can. I appreciate that kind of care and attention from her especially since I am on Medicaid (in my experience most health professionals do not extend this level of care with me) and when anxieties are high with this global pandemic. I especially liked that this office is women-owned, Dr Pang is Chinese, speaks fluent Cantonese and English. It felt like a safe space for me as a Chinese American who straddles Chinese and American cultures and I felt that Dr Pang identifies with that.
Nov 18th, 2020

(Translated by Google) Jennifer's attitude is extremely bad! ! ! ! Impolite and disrespectful to patients! ! ! The patient is the client You can't be superior to others just because you are the doctor, the worst doctor i ever see, Dr pang is gone now, this new doctor is a disaster, change it decisively. Rubbish (Original) Jennifer , the worst doctor i ever see, Dr pang
Sep 25th, 2020