Mount Sinai Doctors - Williamsburg

Wow. The front staff is some of the most rude staff Ive ever in counted. I typically go to the NoHo location and the staff over there booked me at Williamsburg due to availability. After my appointment with Dr Strom (who was friendly), I asked for my follow up appointment to be at NoHo. The lady working the front desk (9:20am 3/19) rudely goes oh I cant book that. I kindly mentioned that the NoHo location can book for Williamsburg so I was confused. Her response was so condescending oh wooooow how cool. Ill have to tell my manager about that it was so rude and unprofessional. Absolutely no way I want to go back to this location. Mount Sinai needs to reevaluate their front staff.
Mar 14th, 2024

My first experience here was good but doctor is on leave so I agreed to see someone else. I walk there twenty-five minutes each way in the rain today only to be toldI should have received a phone call as doctor had to leave. I had just gotten the reminder text alert about the appointment and never got a phone call. Front desk was indifferent and not apologetic. Hate places that dont respect peoples time. When I call to reschedule I find out they canceled my appointment SIX MINUTES BEFORE I ARRIVED
Jan 6th, 2024

Dec 28th, 2023

Ughh awful place had an appointment and was 3 minutes late so I was told they wouldnt see me. Staff was rude and obnoxious and I wouldnt go back I think that the company need to take these reviews seriously as there are many all saying the same thing:either pay for trained staff who dont have an attitude or be prepared to lose more clients
Dec 19th, 2023

Litchfield's bedside manner is great. However, absolutely abysmal experience at the 135 N 7th Williamsburg location. I thought, hey, maybe it won't be so bad as all these Google reviews, I'm special, right? Nope, LISTEN TO THEM, do not come here. Timeline: - 11/30: I came in with a knee issue, Litchfield ordered an XRay and MRI. - 12/6: Got the XRay done. XRay is required for pre-authorization for the MRI, Litchfield's office assured me they'd send it across as soon as they got it. - 1/2: I've now waited a FULL MONTH for Litchfield to simply fax my chart to the insurance company. Fun fact, there's no direct number to the office, only the Mt. Sinai call center. I've spoken with Mt. Sinai 3 times requesting action, not a peep. So, I'm in limbo - the MRI isn't covered until Litchfield's office sends my chart over, Litchfield's office doesn't respond to emails/MyChart reachouts/Mt Sinai reps sending messages, and meanwhile I'm sidelined waiting to start PT. Lovely experience. I'm stuck dealing with these knuckleheads since I'm mid-process. Don't be like me - buyer beware, go elsewhere. PS: Oh, did I mention they also canceled my followup appointment and didn't offer another date? After calling Mt. Sinai, I was given a followup 3 weeks later. Ya know, because they were booked up. Which was why I booked the first one far ahead of time. PSS: To Litchfield's office, if you're reading this - how about sending my pre-authorization request packet over to UHC? All the details are in MyChart, I sent a bulleted list of the required info and case details as a message on 12/18.
Jan 4th, 2024